Table of Contents
Detailed_INDEX
INDEX
NBHDLCOS# Issue Date
Section 100 – Introduction
NBHDLCOS# Issue Date
Disconnection - 220-00
Conveyance of Electricity – 230-00
Tariffs and Charges – 240-00
Section 400 – Glossary of Terms
Section 500 – Appendices
Corporate Contacts
Demarcation Points
Connection Fees
Customer Service Layout
Distribution Services Agreement –
Residential
Embedded Market Participant Agreement
Unmetered Connections Agreement
Service Agreement for a Retailer
Embedded Generation Net Metering Agreement
Schedule of Rates and Charges
COS_110_00R1_ServArea
Service Area
COS_120_00R1_CodesLaws
Codes and Laws
COS_130_00_Interp
Interpretations
COS_140_00R1_AmendChnges
Amendments and Changes
COS_150_00_Contacts
Contact Information
COS_160_00_CustRights
Consumer Rights
COS_170_00R1_DistRights
Distributor Rights
COS_180_00R2_Dispute
Dispute Resolution
COS_210_00R3_Connections
Connections
COS_210_01R1_BldgLies
Page 1
Page 2
COS_210_02R1_ExpOfferTo Connect
Page 1
Page 2
Page 3
Page 4
COS_210_03_Conn_Denial
Connection Denial
COS_210_04R2_Inspections
Page 1
Page 2
COS_210_05_Relocation
Page 1
Page 2
COS_210_06R1_Easements
Easements
COS_210_07R4_Contracts
Page 1
Page 2
Page 3
COS_220_01R3_Disconnection
Residential Accounts:
COS_220_02_UnauthorizedEnergyUse
Page 1
COS_230_01_LimitationsOfGuarant
Page 1
Page 2
COS_230_02_PowerQuality
Power Quality
COS_230_03_ElecDisturbances
Electrical Disturbances
COS_230_04R2_StandardVoltage
Standard Voltage Offerings
COS_230_05_VoltGuidelines
Voltage Guidelines
Voltage Variation Limits
Single Phase
Three Phase 4w
Three Phase 3w
COS_230_06R1_BackUpGener
Page 1
COS_230_07R3_Metering
Metering
7.1.1 Validation Requirements
7.1.2.1 Gaps One Hour or Less
7.1.2.2 Gaps Over One Hour
7.1.3 Editing
7.1.3.1 Background
7.1.3.2 No Reliable Data Available
7.1.3 Problem Repaired
7.1.4 Problem Not Yet Repaired
COS_240_01_T_C_ServConn
Page 1
Page 2
COS_240_02R2_T_C_EnergySupply
Tariffs and Charges
Energy Supply, Delivery and Regulatory Charges
4. Power Factor Correction
COS_240_03R2_Deposits
Security Deposits
COS_240_04_Billing
Page 1
Page 2
COS_240_05R2_Payments
Page 1
Page 2
Page 3
COS_250_00R1_Consumer_Info
Consumer Information
COS_300_00R1_Classes
Classifications Based On Service Size
COS_310_01R2_Residential
Residential
See NBHDLCOS – 300 – 00, Classification Based On Service Size.
7. Relocation of Service
COS_320_01R1_GSLess_than_50
Page 1
Page 2
COS_330_01R2_GS50_3000
General Service
COS_340_01R2GS3001_5000
General Service
3001kW to 5000 kW
COS_350_01R2_EmbGen
Page 1
Page 2
Page 3
Page 4
Page 5
Page 6
COS_360_01_EmbMktPart
Embedded Market Participant
COS_370_01_EmbDist
Embedded Distributor
COS_380_01_Unmetered
Un-metered Connections
Street Lighting
Sentinel Lighting
COS_400_00R1_Glossary
Glossary of Terms
RSC Retail Settlement Code Definitions
Cross_reference_INDEX
INDEX
NBHDLCOS# OEB #
Section 100 – Introduction
NBHDLCOS# OEB #
Conveyance of Electricity – 230-00
Tariffs and Charges – 240-00
Section 400 – Glossary of Terms
Section 500 – Appendices
App 'A' - Contacts
Corporate Contacts
App 'B' R2- Demarcation and Connection Charges
Residential – Subdivision Agreement
General Service 501 kW to 5000 kW – Single Service
App 'C' R2- Connections _ Disconnection Fees
Residential – Subdivision Agreement
General Service 501 kW to 5000 kW – Single Service
App 'D' - Customer Service Layout
Page 1
App 'E' - Customer Service Contract - Expansion
Contract
App 'F' - Connection Agreement (large customer)
Page 1
Page 2
Page 3
Page 4
Page 5
Page 6
Page 7
Page 8
Page 9
Page 10
Page 11
Page 12
Page 13
App 'G' - Subdivision Pre-servicing Agreement(web version)
Material
Sunset Clause
3.1 GENERAL PROVISIONS
App 'G' - Subdivision Pre-servicing Agreement
3.1 General Provisions
App 'H' - Generator Study Agreement
Project Name:
THIS PRELIMINARY STUDY and ESTIMATE AGREEMENT made in duplicate as of the _______day of ____ month, 2005 between North Bay Hydro Distribution Ltd (“North Bay Hydro”) and INSERT CORPORATE NAME OF THE GENERATOR (the “Generator”)
1.0 Preliminary Connection Impact Assessment
CONFIDENTIALITY TERMS
App 'I' - Distribution Services Agree-Residential
DISTRIBUTION SERVICES AGREEMENT
RESIDENTIAL
App 'J' - Distribution Services Agree-Gen. Serv.
DISTRIBUTION SERVICES AGREEMENT
COMMERCIAL/INDUSTRIAL
App 'O' - Retailer Service Agreement
Article 1.1 Definitions
1.2 Sections and Headings
1.3 Number and Gender
Article 2 - Purpose and Scope and Term
(a) This Agreement constitutes the entire agreement between the Parties with respect to the subject matter of this Agreement and cancels and supersedes any prior understanding and agreements between the Parties with respect to the same.
(b) The Parties are bound by the terms set forth in this Agreement and incorporated by reference.
(c) A reference to a document or a provision of a document includes any amendment or supplement to, or any replacement of, that document or that provision of that document.
Article 2.2 Relationship of the Parties
Article 2.3 Term of Agreement Effective Date
Article 2.4 Termination
(a) Mandatory Termination
(b) Permissive Termination
Article 3 - Security Arrangements
Article 3.1 Type of Security
Article 3.2 Details of Security Arrangements
Article 4 - Financial Arrangements
Article 4.1 Billing
(a) If the Retailer chooses distributor-consolidated billing and the Distributor is not providing rate-ready billing to the Retailer, the Retailer shall provide bill-ready information to the Distributor within the time period established by the Distributor and set out in Appendix C to this Agreement. If bill-ready information is not provided by the Retailer within the time period set out in Appendix C, the Distributor may send a bill to the Retailer’s consumer covering all charges for non-competitive electricity services. A distributor shall continue to issue settlement statements in accordance with section 7.2.1 of the Retail Settlement Code in order to collect the cost of competitive electricity services calculated according to Chapter 3 of the Retail Settlement Code. The Retailer remains liable to the Distributor for all charges for competitive electricity services incurred by the Distributor on behalf of the Retailer.
(b) Where the Retailer chooses distributor-consolidated billing, the Distributor shall include, with the first bill submitted by the Distributor to the Retailer for monies owed to the Distributor, the following information:
(i) a summary of the Distributor’s meter reading practices by customer category;
4.2 Payment
(a) Payments from each Party to the other Party shall be made in accordance with the Code. The Distributor and the Retailer shall set out the information necessary for payment to each Party in Appendix D to this Agreement.
Article 5 - Confidential Information
(a) Each Party acknowledges and agrees that:
Article 6 - Dispute Resolution
6.1 Exclusivity
6.2 Duty to Negotiate
6.3 Referral of Unresolved Disputes
6.4 External Arbitration Procedures
6.5 Appointment of Arbitrator
6.6 Written Statement of Dispute and Response
6.7 Discovery of Facts
6.8 Confidentiality of Documents
6.9 Procedural Rules
6.10 Decision Requirements
6.11 Finality of Decisions
6.12 Arbitration Act
6.13 Costs
Article 7 - General
7.1 Waiver
7.2 Amendments and Modifications to this Agreement
(i) remain fully responsible as a principal and not as a guarantor for performance of any subcontracted obligations and,
7.4 Severability
7.5 Notices
7.8 Time
7.9 Calculation of Time
7.10 Further Assurances
7.11 Counterparts and Execution by Fax
7.12 Binding Effect
APPENDIX A
Each Party agrees to promptly provide notice to the other Party of any change in contact information.
APPENDIX B
Appendix C
Billing Services
Data Flow for Distributor-Consolidated Billing
Retail Service Charges
All STR fees will be calculated on a:
EBT Transaction Processing
Customer Transfers
Bill Option Change
The Retailer shall notify the Distributor a minimum of 60 calendar days in advance, in the event that a Retailer requests a bill option change for a quantity of the Retailer’s enrolled customers that is in excess of 1% of the total customer base serviced by the Distributor at the signing of this Service Agreement, which represents 230 customer billing accounts.
Use of Regular Estimates in Billing
APPENDIX D
APPENDIX E
App 'P' - Net Metering Connection Agreement
Page 1
Page 2
Page 3
Page 4
App 'Q' - 2007 tariff of rates and charges
Tariff sheet
App 'R' Calc Deposit Require
Page 1
App 'S' - Billing Schedule 2007
all sorted
all
2
5
1
6
3
7
4
8
11
Table
Holidays
App 'T' - Preauthorized Payment Plan
Page 1
Page 2
Appendix 'T' - Preauthorized Payment Plan
Page 1
Page 2
App 'U' - Landlord Letter of Understanding
Page 1
Page 2
App 'X' - Generator Connection Application
Page 1
Page 2
Page 3
Page 4
Page 5
Page 6
Page 7
App 'Z' R2 - External Arbitration Process
External Arbitration Process
Table of ContentsApp 'O' - Retailer Service AgreementArticle 4 - Financial Arrangements
