- About Us
- Conditions of Service
- Contact Us
North Bay Hydro Distribution Limited’s application to its Regulator, the Ontario Energy Board (OEB), to change its electricity distribution rates was filed on January 5th, 2020. The rate changes will affect all customer classes. The rate changes are proposed to be effective May 1, 2021, when approved.
North Bay Hydro Distribution limited (NBHDL) is pleased to support the Ontario Governments launch of the COVID-19 Energy Assistance Program for Residential Customers (CEAP) and, starting August 31, the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) . The Government of Ontario is providing relief to support eligible customers struggling to pay their energy bills as a result of COVID-19.
North Bay Hydro Distribution Limited is welcoming staff and customers from the Espanola and Sables Spanish-Rivers areas. The first phase of the two-phase transaction, approved by the Ontario Energy Board (OEB) allows North Bay Hydro Distribution Limited (NBHDL) and New Espanola Hydro to operate as independent but affiliated utilities until 2022. It will be business as usual for customers of both utilities…
Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.
If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue
** March 4, 2021 NEW FUNDING AVAILABLE **
North Bay Hydro Distribution limited (NBHDL) is pleased to support the Ontario Government’s launch of the COVID-19 Energy Assistance Program (CEAP) for Residential Customers. The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills as a result of COVID-19.
Important Notice – On January 14, 2021, the Ontario Energy Board (OEB) changed the eligibility criteria to make CEAP for residential and small business customers more easily accessible as well as increasing the credit amount cap to $750 under CEAP and to $1,500 under CEAP-SB.
Customers, who have already submitted an application but did not qualify, will be re-evaluated by North Bay Hydro Distribution Limited using the new eligibility criteria.
There is no need to submit another application.
Note: Application forms are being updated to the new eligibility requirements and will be posted shortly.
Residential electricity and natural gas customers may be eligible for CEAP funding if they meet the following criteria:
How to Apply
Due to safety concerns surrounding the COVID-19 pandemic, our offices continue to remain closed to the public. You can apply for CEAP in the following ways:
Online CEAP application form:
Complete and send the CEAP Application Form to:
CEAP funding is limited.
Submitting an application for CEAP does not guarantee funding.
For more information, please visit the Ontario Energy Board’s official website:
Questions regarding the CEAP program can be sent by email or phone to our customer service department: