North Bay Hydro

CEAP Information Page

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    2021 Rate Application

    North Bay Hydro Distribution Limited’s application to its Regulator, the Ontario Energy Board (OEB), to change its electricity distribution rates was filed on January 5th, 2020. The rate changes will affect all customer classes. The rate changes are proposed to be effective May 1, 2021, when approved.

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    CEAP INFORMATION PAGE

    Update July 21, 2021: The CEAP and CEAP for Small Business programs are now closed.

    GET THE LATEST INFORMATION ON OUR COVID-19 INFORMATION PAGE

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    ACQUISITION OF ESPANOLA REGIONAL HYDRO

    North Bay Hydro Distribution Limited is welcoming staff and customers from the Espanola and Sables Spanish-Rivers areas. The first phase of the two-phase transaction, approved by the Ontario Energy Board (OEB) allows North Bay Hydro Distribution Limited (NBHDL) and New Espanola Hydro to operate as independent but affiliated utilities until 2022. It will be business as usual for customers of both utilities…

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    Residential Customer

    Rights and

    Responsibilities

    Disconnection

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    Emailing North Bay Hydro?

    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue

CEAP Information Page

*** UPDATE: JULY 21, 2021 – THIS PROGRAM IS NOW CLOSED ***

North Bay Hydro Distribution limited (NBHDL) is pleased to support the Ontario Government’s launch of the COVID-19 Energy Assistance Program (CEAP) for Residential Customers. The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills as a result of COVID-19.

Important Notice – On January 14, 2021, the Ontario Energy Board (OEB) changed the eligibility criteria to make CEAP for residential and small business customers more easily accessible as well as increasing the credit amount cap to $750 under CEAP and to $1,500 under CEAP-SB.

Customers, who have already submitted an application but did not qualify, will be re-evaluated by North Bay Hydro Distribution Limited using the new eligibility criteria.

Note: Application forms are being updated to the new eligibility requirements and will be posted shortly.

Eligibility Requirements–Updated
Residential electricity and natural gas customers may be eligible for CEAP funding if they meet the following criteria:

  • The customer has overdue amounts owing from one or more previous bill(s) since March 17, 2020.

How to Apply:
Updated July 21, 2021: This program is now closed as all funds have been exhausted.

Questions regarding the CEAP program can be sent by email or phone to our customer service department:

customerservice@northbayhydro.com
705-474-8100