** March 4, 2021 NEW FUNDING AVAILABLE **
North Bay Hydro Distribution limited (NBHDL) is pleased to support the Ontario Government’s launch of the COVID-19 Energy Assistance Program (CEAP) for Residential Customers. The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills as a result of COVID-19.
Important Notice – On January 14, 2021, the Ontario Energy Board (OEB) changed the eligibility criteria to make CEAP for residential and small business customers more easily accessible as well as increasing the credit amount cap to $750 under CEAP and to $1,500 under CEAP-SB.
Customers, who have already submitted an application but did not qualify, will be re-evaluated by North Bay Hydro Distribution Limited using the new eligibility criteria.
There is no need to submit another application.
Note: Application forms are being updated to the new eligibility requirements and will be posted shortly.
Eligibility Requirements–Updated
Residential electricity and natural gas customers may be eligible for CEAP funding if they meet the following criteria:
How to Apply
Due to safety concerns surrounding the COVID-19 pandemic, our offices continue to remain closed to the public. You can apply for CEAP in the following ways:
Online CEAP application form:
CEAP For Residents Application
Complete and send the CEAP Application Form to:
CEAP Application Printable Form
Additional Information
CEAP funding is limited.
Submitting an application for CEAP does not guarantee funding.
For more information, please visit the Ontario Energy Board’s official website:
https://www.oeb.ca/rates-and-your-bill/covid-19-energy-assistance-program-ceap
Questions regarding the CEAP program can be sent by email or phone to our customer service department:
customerservice@northbayhydro.com
705-474-8100