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North Bay Hydro Distribution limited (NBHDL) is pleased to support the Ontario Governments launch of the COVID-19 Energy Assistance Program for Residential Customers (CEAP) and, starting August 31, the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) . The Government of Ontario is providing relief to support eligible customers struggling to pay their energy bills as a result of COVID-19.
North Bay Hydro Distribution Limited is welcoming staff and customers from the Espanola and Sables Spanish-Rivers areas. The first phase of the two-phase transaction, approved by the Ontario Energy Board (OEB) allows North Bay Hydro Distribution Limited (NBHDL) and New Espanola Hydro to operate as independent but affiliated utilities until 2022. It will be business as usual for customers of both utilities…
North Bay Hydro has submitted its 2020 electricity distribution rate application to the Ontario Energy Board for rates effective May 1, 2020.
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North Bay Hydro Distribution limited (NBHDL) is pleased to support the Ontario Government’s launch of the COVID-19 Energy Assistance Program (CEAP) for Residential Customers. The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills as a result of COVID-19.
Important Notice – On September 30, 2020, the Ontario Energy Board (OEB) and the Government of Ontario have changed the eligibility criteria to make CEAP for residential customers more easily accessible.
Customers, who have already submitted an application but did not qualify, will be re-evaluated by North Bay Hydro using the new eligibility criteria. Specifically, the OEB is amending the following eligibility criteria for CEAP:
There is no need to submit another application. All Eligibility requirements, including the above, are listed below.
Residential electricity and natural gas customers may be eligible for CEAP funding if they meet the following criteria:
How to Apply
Due to safety concerns surrounding the COVID-19 pandemic, our offices continue to remain closed to the public. You can apply for CEAP in the following ways:
Online CEAP application form:
Complete and send the CEAP Application Form to:
CEAP funding is limited.
Submitting an application for CEAP does not guarantee funding.
For more information, please visit the Ontario Energy Board’s official website:
Questions regarding the CEAP program can be sent by email or phone to our customer service department: