North Bay Hydro

CEAP Information Page

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    2021 Rate Application

    North Bay Hydro Distribution Limited’s application to its Regulator, the Ontario Energy Board (OEB), to change its electricity distribution rates was filed on January 5th, 2020. The rate changes will affect all customer classes. The rate changes are proposed to be effective May 1, 2021, when approved.

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    CEAP INFORMATION PAGE

    North Bay Hydro Distribution limited (NBHDL) is pleased to support the Ontario Governments launch of the COVID-19 Energy Assistance Program for Residential Customers (CEAP) and, starting August 31, the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) . The Government of Ontario is providing relief to support eligible customers struggling to pay their energy bills as a result of COVID-19.

    Click Here for CEAP for Residential Customers

    Click Here for CEAP for Small Businesses

    GET THE LATEST INFORMATION ON OUR COVID-19 INFORMATION PAGE

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    ACQUISITION OF ESPANOLA REGIONAL HYDRO

    North Bay Hydro Distribution Limited is welcoming staff and customers from the Espanola and Sables Spanish-Rivers areas. The first phase of the two-phase transaction, approved by the Ontario Energy Board (OEB) allows North Bay Hydro Distribution Limited (NBHDL) and New Espanola Hydro to operate as independent but affiliated utilities until 2022. It will be business as usual for customers of both utilities…

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    Residential Customer

    Rights and

    Responsibilities

    Disconnection

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    Emailing North Bay Hydro?

    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue

CEAP Information Page

** March 4, 2021 NEW FUNDING AVAILABLE **

North Bay Hydro Distribution limited (NBHDL) is pleased to support the Ontario Government’s launch of the COVID-19 Energy Assistance Program (CEAP) for Residential Customers. The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills as a result of COVID-19.

Important Notice – On January 14, 2021, the Ontario Energy Board (OEB) changed the eligibility criteria to make CEAP for residential and small business customers more easily accessible as well as increasing the credit amount cap to $750 under CEAP and to $1,500 under CEAP-SB.

Customers, who have already submitted an application but did not qualify, will be re-evaluated by North Bay Hydro Distribution Limited using the new eligibility criteria.

Note: Application forms are being updated to the new eligibility requirements and will be posted shortly.

Eligibility Requirements–Updated
Residential electricity and natural gas customers may be eligible for CEAP funding if they meet the following criteria:

  • The customer has overdue amounts owing from one or more previous bill(s) since March 17, 2020.

How to Apply
Due to safety concerns surrounding the COVID-19 pandemic, our offices continue to remain closed to the public. You can apply for CEAP in the following ways:

Online CEAP application form:

CEAP For Residents Application

Complete and send the CEAP Application Form to: 

  • Email: customerservice@northbayhydro.com
  • Mail: 74 Commerce Crescent PO Box 3240, North Bay, ON P1A 0B4
  • Drop off box: Outside of our Customer Service Door (address above)

CEAP Application Printable Form

Additional Information
CEAP funding is limited. 
Submitting an application for CEAP does not guarantee funding.

For more information, please visit the Ontario Energy Board’s official website:

https://www.oeb.ca/rates-and-your-bill/covid-19-energy-assistance-program-ceap

Questions regarding the CEAP program can be sent by email or phone to our customer service department:

customerservice@northbayhydro.com
705-474-8100