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COVID-19 Safety Measures

Posted on

March 17, 2020

Dear Customers/Stakeholders

Despite COVID-19 our values remain the same; Safety, Reliability, and Community

North Bay Hydro Distribution Limited’s (NBHDL) management team has been closely monitoring the evolution of the COVID-19 situation over the past number of weeks, with a focus on education, and the implementation of business continuity measures based on the recommendations of local, provincial, and federal health agencies. Understanding that the current risk of COVID-19 continues to be low, but rapidly changing, the health and safety of our community and team along with the reliability of the electrical system powering your homes and businesses remain our primary values.

In order to maintain those values and aid in mitigating the spread of COVID-19, NBHDL will be closing our office to customers indefinitely as of March 17, 2020.  We fully understand the inconvenience this may create with respect to inquiries, payment, and other customer service activities however there are alternatives to visiting us that will allow customer interaction to continue.   

  • The customer service department will remain staffed and available by phone and email.  For updates and information please follow us on our social media platforms, or visit our website. 
  • We encourage you to use the My Account tool, our secure and self-serve online tool available at www.northbayhydro.com.
  • Bill payments can be completed through on-line or telebanking options with your bank provider, and pre-authorized payments can be set up by phone with NBHDL.

Most importantly, we encourage you to contact our Customer Service team through the channels listed below if you have any questions during this time.  

Customer Service Department Phone: 705-474-8100

Customer Service Department Email: customerservice@northbayhydro.com

@NBHydro – Facebook |  Outage News and Information

@NBHydro – Twitter     |  Outage News and Information

NBHDL also understands the potential for hardship that COVID-19 may create.  Due to this, and true to our values of community and safety, we are committed to working with all customers through these challenging times with respect to payment options.  If you are experiencing hardship, please contact the customer service department via phone and a representative will gladly assist you in finding a payment solution.

Also, effective March 17, 2020, we are invoking a number of internal processes to help mitigate the spread of COVID-19, ensure a safe work environment, and maintain the health and safety of our dedicated employees which include:

  • All non-essential travel is prohibited
  • All meetings to be held by teleconference or through web-based applications
  • Questionnaires to be conducted before any required interaction with customers or third parties along with utilization of recommended personal protective equipment
  • Social distancing where possible
  • Quarantine protocols established and strictly enforced.

Lastly, we fully understand that the situation around COVID-19 is dynamic, with evolution of the virus occurring every hour, and therefore we will continue to monitor, educate and make interaction with local leaders and health agencies a top priority. 

Thank you for your understanding, patience, and participation in the prevention of COVID-19. 

Together we can do this, but only together.  Community Power.

Matt Payne, P. Eng.

President and Chief Executive Officer

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