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North Bay Hydro Distribution limited (NBHDL) is pleased to support the Ontario Governments launch of the COVID-19 Energy Assistance Program for Residential Customers (CEAP) and, starting August 31, the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) . The Government of Ontario is providing relief to support eligible customers struggling to pay their energy bills as a result of COVID-19.
North Bay Hydro Distribution Limited is welcoming staff and customers from the Espanola and Sables Spanish-Rivers areas. The first phase of the two-phase transaction, approved by the Ontario Energy Board (OEB) allows North Bay Hydro Distribution Limited (NBHDL) and New Espanola Hydro to operate as independent but affiliated utilities until 2022. It will be business as usual for customers of both utilities…
North Bay Hydro has submitted its 2020 electricity distribution rate application to the Ontario Energy Board for rates effective May 1, 2020.
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March 17, 2020
Despite COVID-19 our values remain the same; Safety, Reliability, and Community
North Bay Hydro Distribution Limited’s (NBHDL) management team has been closely monitoring the evolution of the COVID-19 situation over the past number of weeks, with a focus on education, and the implementation of business continuity measures based on the recommendations of local, provincial, and federal health agencies. Understanding that the current risk of COVID-19 continues to be low, but rapidly changing, the health and safety of our community and team along with the reliability of the electrical system powering your homes and businesses remain our primary values.
In order to maintain those values and aid in mitigating the spread of COVID-19, NBHDL will be closing our office to customers indefinitely as of March 17, 2020. We fully understand the inconvenience this may create with respect to inquiries, payment, and other customer service activities however there are alternatives to visiting us that will allow customer interaction to continue.
Most importantly, we encourage you to contact our Customer Service team through the channels listed below if you have any questions during this time.
Customer Service Department Phone: 705-474-8100
Customer Service Department Email: firstname.lastname@example.org
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NBHDL also understands the potential for hardship that COVID-19 may create. Due to this, and true to our values of community and safety, we are committed to working with all customers through these challenging times with respect to payment options. If you are experiencing hardship, please contact the customer service department via phone and a representative will gladly assist you in finding a payment solution.
Also, effective March 17, 2020, we are invoking a number of internal processes to help mitigate the spread of COVID-19, ensure a safe work environment, and maintain the health and safety of our dedicated employees which include:
Lastly, we fully understand that the situation around COVID-19 is dynamic, with evolution of the virus occurring every hour, and therefore we will continue to monitor, educate and make interaction with local leaders and health agencies a top priority.
Thank you for your understanding, patience, and participation in the prevention of COVID-19.
Together we can do this, but only together. Community Power.
Matt Payne, P. Eng.
President and Chief Executive Officer