North Bay Hydro

  • Left Homepage Side Bar

    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

    Click Here

    GET THE LATEST INFORMATION ON OUR COVID-19 INFORMATION PAGE

    GO TO PAGE

    ACQUISITION OF ESPANOLA REGIONAL HYDRO

    North Bay Hydro Distribution Limited is welcoming staff and customers from the Espanola and Sables Spanish-Rivers areas. The first phase of the two-phase transaction, approved by the Ontario Energy Board (OEB) allows North Bay Hydro Distribution Limited (NBHDL) and New Espanola Hydro to operate as independent but affiliated utilities until 2022. It will be business as usual for customers of both utilities…

    Click Here

    Residential Customer

    Rights and

    Responsibilities

    Disconnection

    Click Here

    Emailing North Bay Hydro?

    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue

Customer now has choice

Posted on

On November 1, 2020, new winter TOU and Tiered prices will be set, and TOU customers will resume paying TOU prices that are different at different times of the day. Since June 1, 2020, residential and small business customers on TOU have been paying a fixed electricity price of 12.8 ¢/kWh for all hours of the day as part of the government’s response to the COVID-19 pandemic. This fixed-price ends on October 31, 2020.

If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. If you want to continue paying TOU prices, no action is required.

Under the newly created “Tiered Rate” customers pay one set rate per kWh for the electricity they consume up to a predetermined kilowatt-hour (kWh) threshold each month. Once customers exceed the monthly threshold, they are billed at a higher rate per kWh for all additional electricity consumed in that month.

If you would like to learn more about your pricing options, visit us at https://www.northbayhydro.com/optionality-selecting-between-tou-and-tiered-pricing-frameworks/ or visit the OEB page at www.oeb.ca/choice

« Back to News