• Customer Survey

    Customer Survey

     

    Take the Survey


     Residential Customer

    Rights and

    Responsibilities

    Disconnection

     

    Click Here


     

    Emailing North Bay Hydro?

    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 x273 to resolve the issue


     

NORTH BAY HYDRO’S REGULATORY SCORECARD

Posted on

The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period (2013-2017). Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

Utility scorecards show data for 20 specific measures within the following four key areas of performance:
• Customer focus
• Operational effectiveness
• Public policy and responsiveness
• Financial performance

Below you will find North Bay Hydro’s scorecard and a link to the Ontario Energy Board’s website to assist in understanding and navigating the Regulatory Scorecard.

NBHDL Scorecard Oct 2018

Click HERE for OEB website

« Back to News