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Terms and Conditions
Privacy Notice to Customers of North Bay Hydro Distribution Limited
North Bay Hydro Distribution Limited (North Bay Hydro) is pleased to be your provider of electricity distribution services. Providing you with a reliable source of electricity requires that North Bay Hydro collect and keep certain personal information about you.
We would like to take this opportunity to inform you about the personal information that we collect and how it is used, how we protect its confidentiality and your rights in respect of this information.
In order to enable us to provide you with continuous electric service and information about your usage volumes and patterns, certain information must be collected and used for the following purposes.
Your name and address and other contact information; your meter number; and facts about your consumption of power, both historic and current, are used to provide and bill you for electric service. In addition, at least one piece of identifying information, such as a driver’s license, or passport; facts about payment for electric service, including general financial information; and credit and reference information are required to assist us in collection of payments, and in the prevention of fraud with respect to both our company and you.
Because of the structure of the electricity sector in Ontario, we are required to share your billing and consumption information with third party billing and settlement agencies, such as a retailer with whom you may have signed a contract; and other agencies or organizations as required by law or regulation. Licenses and codes, established by the Ontario Energy Board govern our billing, settlement and regulatory relationships with third parties.
Lastly, you have the right to request access to your personal information which we have collected and to request amendments to personal information about you to ensure its accuracy and completeness. To make a request for access to personal information we may have collected, disclosed or used about you or to request that your personal information be amended, please contact North Bay Hydro at (705) 474-8100.
We want to ensure that you understand our need to collect and use personal information in the delivery of our electricity services. If you do not consent to the use of the information already obtained from you, please call us at (705) 474-8100, send us an email at firstname.lastname@example.org, or write to us at PO Box 3240, North Bay, ON P1B 8Y5, and our Privacy Officer will be in touch with you.
We at North Bay Hydro are committed to being the responsible and reliable electrical distributor that you expect. This commitment extends to the protection of our customers' personal information. Thank you for your continued support.
CONSENT FORM FOR CUSTOMERS
North Bay Hydro is pleased to be your provider of electricity distribution services. To provide you with a reliable source of electricity, North Bay Hydro needs to collect and use certain personal information about you. As of January 1, 2004 the federal legislation protecting your privacy requires that North Bay Hydro obtain your written consent to collect, use and disclose your personal information for identified purposes. We invite you to read this notice carefully to understand our policies and practices with respect to personal information.
The nature of personal information we collect may include:
Information we receive from you such as your name, address, contact information and general financial, credit and reference information;
Facts about your historical and current consumption of power;
Information about your transactions with us, such as account number, account balances, payment history, and account activity;
Identifying information, such as a driver’s license.
North Bay Hydro uses the information we collect for the following purposes:
To provide you with continuous electric service and to bill you for that service;
To assist us in the collection of accounts;
To respond to your inquiries about energy use and billing;
To prevent fraud with respect to both you and our company;
To meet legal and regulatory requirements.
Because of the structure of the electricity sector in Ontario, it may be necessary to share your billing and consumption information with third party billing and settlement agencies. For example, your billing and consumption information may be provided to a retailer with whom you have chosen to enter into a separate contract. Your information may also be disclosed or shared with other agencies or organizations as required by law or regulation.
I have read and understood this statement of North Bay Hydro regarding the collection, use and disclosure of my personal information, and I hereby consent to have North Bay Hydro collect and use my personal information for the purposes stated above.
A security deposit is required on all accounts. It may be waived under the following circumstance(s);
You have been a North Bay Hydro residential customer within the last two years and have 12 months of good payment history* General Service customer require 5 years good payment.
You have been a residential customer with another gas or electric utility, within the last two years, and can provide a credit reference letter stating your good payment history* General Service customer require 5 years good payment history.
Your security deposit earns interest. The interest is credited to your account at least every 12 months or on return of your security deposit, whichever comes first.
Your deposit is refunded back to your hydro account after one full year of good payment* history
You have the ability to bill your Security Deposit in up to 6 monthly installments. Please contact customer service (1-705-474-8100) if you wish to use this option.
Canadian Birth or Marriage Certificate ▪ Foreign Passport
Because of the structure of the electricity sector in Ontario, it may be necessary to share your information with third party billing. For example, your billing and consumption information may be provided to a retailer with whom you have chosen to enter a separate contract with. Your information may also be shared with other agencies or organizations as required by law or regulation. Such as: government, retailers and/or collections agencies.
If you are a tenant, the owner may be notified in the event your service is disconnected. The owner may also be notified of your final billing date.
IMPORTANT THINGS YOU SHOULD KNOW WHEN USING THE CALCULATOR:
(1) These calculations are related to the electricity portion on your bill only. The estimated discount is based on the difference between the rates set and provided by the Ontario Energy Board for both FHP adjusted and non-adjusted TOU pricing.
(2) These calculations are an estimate for informational purposes only. The calculated figures do not include line-loss adjustments to account for electricity lost during its transmission and delivery between the generators and consumers.
(3) The calculator is not designed to estimate total bill savings and does not include the 8% rebate that has been shown separately on your bill since January 1, 2017. This calculator provides you with an estimate of additional savings related to new TOU pricing only.