• CEAP INFORMATION PAGE

    North Bay Hydro Distribution limited (NBHDL) is pleased to support the Ontario Governments launch of the COVID-19 Energy Assistance Program for Residential Customers (CEAP) and, starting August 31, the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) . The Government of Ontario is providing relief to support eligible customers struggling to pay their energy bills as a result of COVID-19.

    Click Here for CEAP for Residential Customers

    Click Here for CEAP for Small Businesses


    GET THE LATEST INFORMATION ON OUR COVID-19 INFORMATION PAGE

    GO TO PAGE


    ACQUISITION OF ESPANOLA REGIONAL HYDRO

    North Bay Hydro Distribution Limited is welcoming staff and customers from the Espanola and Sables Spanish-Rivers areas. The first phase of the two-phase transaction, approved by the Ontario Energy Board (OEB) allows North Bay Hydro Distribution Limited (NBHDL) and New Espanola Hydro to operate as independent but affiliated utilities until 2022. It will be business as usual for customers of both utilities…

    Click Here


    NEW RATE APPLICATION FOR MAY 2020

    North Bay Hydro has submitted its 2020 electricity distribution rate application to the Ontario Energy Board for rates effective May 1, 2020.
    Read more…

    Click Here


    Residential Customer

    Rights and

    Responsibilities

    Disconnection

    Click Here


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    If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue

Hydro News

  • Payment Plan Update

    Are you on the budget payment plan? Your June or July bill may include an adjustment for any balance owing or credits. More information about how our equal payment plan Read the full article…

  • SCAM ALERT

    We have been notified that local residents are receiving phone calls threatening immediate disconnection. “We are on route to your home and will disconnect you in 30 minutes if you Read the full article…

  • Temporary 45-Day Emergency Relief to all Households

    North Bay Hydro is pleased to announce that the Government of Ontario has implemented a temporary 45-day emergency relief to all households, farms and small businesses who pay time-of-use (TOU) Read the full article…

  • Extension of Disconnection Ban

    Effective immediately, the OEB is extending the current ban on electricity disconnections for non-payment for all residential customers to July 31, 2020. Low-volume, small business customers will now also be protected Read the full article…

  • COVID-19 Safety Measures

    March 17, 2020 Dear Customers/Stakeholders Despite COVID-19 our values remain the same; Safety, Reliability, and Community North Bay Hydro Distribution Limited’s (NBHDL) management team has been closely monitoring the evolution Read the full article…

  • NORTH BAY HYDRO’S REGULATORY SCORECARD

    NORTH BAY HYDRO’S REGULATORY SCORECARD The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain Read the full article…

  • Rate Deferral

    Please see our information on deferral of the May 2020 rate increase to help support the COVID-19 community effort. https://www.northbayhydro.com/rates/#rate-deferral

> More News
  • Smart Metering

    smart-metering

    TOU Relief for COVID-19 as of June 1, 2020

    Get the latest information on the OEB decisions and your rates!

    > Learn More

    smart-metering

    Smart Meters &
    Time of Use Pricing

    Why we have them, and how you can use them to save energy and money.

    > Learn More