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    CEAP INFORMATION PAGE

    North Bay Hydro Distribution limited (NBHDL) is pleased to support the Ontario Governments launch of the COVID-19 Energy Assistance Program for Residential Customers (CEAP) and, starting August 31, the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) . The Government of Ontario is providing relief to support eligible customers struggling to pay their energy bills as a result of COVID-19.

    Click Here for CEAP for Residential Customers

    Click Here for CEAP for Small Businesses


    GET THE LATEST INFORMATION ON OUR COVID-19 INFORMATION PAGE

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    ACQUISITION OF ESPANOLA REGIONAL HYDRO

    North Bay Hydro Distribution Limited is welcoming staff and customers from the Espanola and Sables Spanish-Rivers areas. The first phase of the two-phase transaction, approved by the Ontario Energy Board (OEB) allows North Bay Hydro Distribution Limited (NBHDL) and New Espanola Hydro to operate as independent but affiliated utilities until 2022. It will be business as usual for customers of both utilities…

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    NEW RATE APPLICATION FOR MAY 2020

    North Bay Hydro has submitted its 2020 electricity distribution rate application to the Ontario Energy Board for rates effective May 1, 2020.
    Read more…

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    Residential Customer

    Rights and

    Responsibilities

    Disconnection

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    Emailing North Bay Hydro?

    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue

8% Provincial Rebate

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Ontario is helping reduce electricity costs for families, businesses and farms.

As of January 1, 2017, the Government of Ontario is introducing an 8% rebate under the Ontario Rebate for Electricity Consumers Act, 2016 (“The Act”). The rebate is equal to the provincial portion of the Harmonized Sales Tax (HST) on the bills of residential, farm, small business and other eligible customers and will begin to appear on electricity bills for eligible customers effective January 1, 2017.

All residential and small business customers will automatically qualify for this rebate; however, under additional eligibility criteria provided in the Act, larger commercial accounts may be eligible to receive the 8% rebate on their bill.

If you are a larger commercial account you would have received a letter from North Bay Hydro that included a ‘Self-Declaration Form for 8% Rebate on Electricity Bill’. The form should be completed only if your account meets any of the eligibility criteria listed on the form. Once completed, please return to North Bay Hydro by email, fax, or mail (contact details are listed on the form).

Based on the completed and signed Self-Declaration form that indicates qualification for the rebate, we will retroactively credit your account (as applicable) effective January 1, 2017 or to a maximum of two years from the date you provided us with the completed self-declaration form, if submitted after January 1, 2019.

*Forms received after January 16, 2016 will see the rebate applied on the next scheduled bill, along with applicable retroactive amounts.*

Rebate Eligibility Declaration Form – 2016

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