Contact Us

  • Left Homepage Side Bar

    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

    Click Here

    2024 IRM Application

    Download Application

    Residential Customer

    Rights and



    Click Here

Contact Us

Downed power lines or other emergencies – call 911

Power Outages and Emergencies

Call 24 hours/day: 705.474.8100

Please check our Outage Map & Twitter feed for the most up-to-date information.

Public Relations and Media Inquiries

Neil Russell
Communications Officer
p. 705.474.8100 x 302

Customer Service & Billing

Office Location:

As a COVID-19 safety measure, our office is currently closed to the public. Learn more in a letter from the President & CEO here. Please use the following ways to stay connected:

Customer Service Department Phone: 705-474-8100
Customer Service Department Email:
@NBHydro – Facebook | Outage News and Information
@NBHydro – Twitter    | Outage News and Information

For information about paying your North Bay Hydro bill, please visit our Payments page.

Mailing Address:

PO Box 3240
North Bay, ON P1B 8Y5

Email to North Bay Hydro

Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

If you get a bounce, or do not receive a response please contact 705-474-8100 to resolve the issue

Tree Trimming

Vegetation Management Representative

p. 705.474.8100 x 873

Operations and Engineering

p. 705.474.8100 x 271

May 15 to Labour Day: 7 AM – 3 PM
Labour Day to May 14: 8 AM – 4 PM

Call Before You Dig!

Call 24 hours/day 1.800.400.2255
or visit

Ask a Question

    Your Name (required)

    Your Email (required)



    Your Message

    On the Map