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    2021 Rate Application

    North Bay Hydro Distribution Limited’s application to its Regulator, the Ontario Energy Board (OEB), to change its electricity distribution rates was filed on January 5th, 2020. The rate changes will affect all customer classes. The rate changes are proposed to be effective May 1, 2021, when approved.

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    CEAP INFORMATION PAGE

    North Bay Hydro Distribution limited (NBHDL) is pleased to support the Ontario Governments launch of the COVID-19 Energy Assistance Program for Residential Customers (CEAP) and, starting August 31, the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) . The Government of Ontario is providing relief to support eligible customers struggling to pay their energy bills as a result of COVID-19.

    Click Here for CEAP for Residential Customers

    Click Here for CEAP for Small Businesses


    GET THE LATEST INFORMATION ON OUR COVID-19 INFORMATION PAGE

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    ACQUISITION OF ESPANOLA REGIONAL HYDRO

    North Bay Hydro Distribution Limited is welcoming staff and customers from the Espanola and Sables Spanish-Rivers areas. The first phase of the two-phase transaction, approved by the Ontario Energy Board (OEB) allows North Bay Hydro Distribution Limited (NBHDL) and New Espanola Hydro to operate as independent but affiliated utilities until 2022. It will be business as usual for customers of both utilities…

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    Residential Customer

    Rights and

    Responsibilities

    Disconnection

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    Emailing North Bay Hydro?

    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue

Contact Us

Downed power lines or other emergencies – call 911

Power Outages and Emergencies

Call 24 hours/day: 705.474.8100

Please check our Outage Map & Twitter feed for the most up-to-date information.

Public Relations and Media Inquiries

Neil Russell
Communications Officer
p. 705.474.8100 x 302

Customer Service & Billing

Office Location:

As a COVID-19 safety measure, our office is currently closed to the public. Learn more in a letter from the President & CEO here. Please use the following ways to stay connected:

Customer Service Department Phone: 705-474-8100
Customer Service Department Email: customerservice@northbayhydro.com
@NBHydro – Facebook | Outage News and Information
@NBHydro – Twitter    | Outage News and Information

For information about paying your North Bay Hydro bill, please visit our Payments page.

Mailing Address:

PO Box 3240
North Bay, ON P1B 8Y5

Email to North Bay Hydro

Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

If you get a bounce, or do not receive a response please contact 705-474-8100 to resolve the issue

Tree Trimming

Vegetation Management Representative

p. 705.474.8100 x 307 or x 873

Operations and Engineering

p. 705.474.8100 x 271

May 15 to Labour Day: 7 AM – 3 PM
Labour Day to May 14: 8 AM – 4 PM

Call Before You Dig!

Call 24 hours/day 1.800.400.2255
or visit www.on1call.com

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