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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

    Click Here



    Residential Customer

    Rights and

    Responsibilities

    Disconnection

    Click Here


    Emailing North Bay Hydro?

    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 Opt 2 to resolve the issue.

Contact Us

Downed power lines or other emergencies – call 911

Power Outages and Emergencies

Call 24 hours/day: 705.474.8100

Please check our Outage Map & Twitter feed for the most up-to-date information.

Public Relations and Media Inquiries

Neil Russell
Communications Officer
p. 705.474.8100 x 302

Customer Service & Billing

Office Location:

As a COVID-19 safety measure, our office is currently closed to the public. Learn more in a letter from the President & CEO here. Please use the following ways to stay connected:

Customer Service Department Phone: 705-474-8100
Customer Service Department Email: customerservice@northbayhydro.com
@NBHydro – Facebook | Outage News and Information
@NBHydro – Twitter    | Outage News and Information

For information about paying your North Bay Hydro bill, please visit our Payments page.

Mailing Address:

PO Box 3240
North Bay, ON P1B 8Y5

Email to North Bay Hydro

Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

If you get a bounce, or do not receive a response please contact 705-474-8100 to resolve the issue

Tree Trimming

Vegetation Management Representative

e. trees@northbayhydro.com
p. 705.474.8100 x 873

Operations and Engineering

p. 705.474.8100 x 271

May 15 to Labour Day: 7 AM – 3 PM
Labour Day to May 14: 8 AM – 4 PM

Call Before You Dig!

Call 24 hours/day 1.800.400.2255
or visit www.on1call.com

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