Privacy Policy

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    2021 Rate Application

    North Bay Hydro Distribution Limited’s application to its Regulator, the Ontario Energy Board (OEB), to change its electricity distribution rates was filed on January 5th, 2020. The rate changes will affect all customer classes. The rate changes are proposed to be effective May 1, 2021, when approved.

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    Update July 21, 2021: The CEAP and CEAP for Small Business programs are now closed.




    North Bay Hydro Distribution Limited is welcoming staff and customers from the Espanola and Sables Spanish-Rivers areas. The first phase of the two-phase transaction, approved by the Ontario Energy Board (OEB) allows North Bay Hydro Distribution Limited (NBHDL) and New Espanola Hydro to operate as independent but affiliated utilities until 2022. It will be business as usual for customers of both utilities…

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    Residential Customer

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    Emailing North Bay Hydro?

    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue

Privacy Policy

This Web site is owned and operated by North Bay Hydro Distribution Ltd. (“North Bay Hydro”). Use of this Web site signifies your agreement to the North Bay Hydro online privacy policy (“Privacy Policy”).  Please read this Privacy Policy carefully before using this Web site.  If you do not agree with this Privacy Policy, do not choose to receive any of our online products and services that require you to provide your personal information; alternatively, you can e-mail us at to learn about different ways that you can receive such products and services.

For purposes of our Privacy Policy, personal information means individually identifiable information about a user collected online, including a user’s first name, home or other physical address, e-mail address or telephone number (“Personal Information”).

North Bay Hydro treats your Personal Information as confidential and does not disclose it, or use without your written consent, except where such Personal Information is required to be disclosed:

a)    for billing, settlement or market operation purposes

b)    for law enforcement purposes

c)     for the purpose of complying with legal requirements; or

d)    for processing of your past due accounts which have been passed to a debt collection agency.

North Bay Hydro may engage employee, contractors, and or other companies or third parties to perform work that involves access to Personal Information.  In any case, North Bay Hydro will ensure that such parties are required to keep the information confidential and not to use it in any way other than as is necessary to perform their work for us.

 North Bay Hydro may disclose a summary of information obtained by combining data from many accounts, provided that the information has been sufficiently aggregated such that personal identifiers cannot reasonably be identified.

 At the present time, North Bay Hydro does not store “cookies” on your computer.  A “cookie” is a small piece of information sent by a Web server to store on a Web browser so that it can later be read back from that browser.  This is useful for having the browser “remember” some specific information.

Our Privacy Policy came into effect January 1, 2004.  North Bay Hydro reserves the right to change this policy at any time.  Please check this page periodically for changes.  Your continued use of this Web site following the posting of any changes to these terms will mean you accept the changes.  In the event that North Bay Hydro changes this policy, North Bay Hydro will post a message on the home page of its Web site (for a period of at least thirty days) that states that the Privacy Policy has been changed, and will provide a link to the Privacy Policy.  It would be prudent for you to check the Privacy Policy each time you come to our Web site.