North Bay Hydro

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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    2024 IRM Application

    Download Application

    Residential Customer

    Rights and

    Responsibilities:

    Disconnections

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Customer Satisfaction Survey

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North Bay Hydro is running a Customer Satisfaction Survey. The survey will begin January 9th and run 4-6 weeks.

Residential customers will be contacted between 6:00pm – 9:00 pm Monday through Saturdays by phone. Businesses during the day, Monday – Fridays.

The survey is conducted by UtilityPULSE and will run approximately 10-11 minutes.

 

Any Questions, please call North Bay Hydro @ 705-474-8100

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