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     Residential Customer

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    Disconnection

     

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FAQ

Frequently Asked Questions

Frequently Asked Questions

Why has my hydro bill increased so much this month?

The cost of your monthly bill depends on many factors. Ask yourself the following questions which could be related to this increase.
1. Have I purchased new appliances and started using them?
2. Is it much colder/warmer this season compared to last year?
3. Has your work schedule changed?

When there's an outage, I try to call but I can never get through. What should I do?

During power outages, we typically have an overload of phone calls. If the outage is an emergency, please call 9-1-1. If not, please either use our outage submission form here or check out power outage map or live Twitter feed to see if we’ve already located the outage. We thank you for being patient during this time.

Why do I use so much more energy during off-peak hours?

Off-peak hours account for the majority of the day as well as all weekend and on holidays so it is only natural that you would see a higher consumption during off-peak hours. Luckily, this is when electricity prices are their lowest.

How do I remove my name from the account if I no longer live at that adress?

Simply call to our office to final the current account that is in both names.  If your account has a credit, it will be refunded in a cheque and it will be payable to both names on the account. 

You will then have to set up new service in the person’s name that is living in the house. They will have to complete the Service Agreement form and provide a copy of two pieces of ID, one being a photo ID.

How do I understand the Delivery Rates?

Please Follow this link: Understand Your Delivery Rates