Our Company
Community Power
North Bay Hydro Distribution Ltd. (NBHDL) is a proud, community-owned utility serving the residents and businesses of North Bay, Espanola, and Sables-Spanish Rivers. With over 80 years of service, we are deeply rooted in the region’s past, present, and future. As a licensed electricity distributor regulated by the Ontario Energy Board (OEB), we are responsible for the safe and reliable delivery of power across both urban and rural areas.
Wholly owned by the City of North Bay through North Bay Hydro Holdings Limited, NBHDL operates with a strong sense of public accountability. We strive to deliver long-term value, stability, and innovation for our customers, shareholders, and the broader communities we serve.
As a trusted local energy partner, we empower customers to make smarter, more sustainable choices through knowledgeable, personalized support from our in-house customer service team. Whether offering guidance on electricity use or helping navigate billing and efficiency options, our goal is to make energy management economical and environmentally conscious.
We are committed to minimizing service interruptions and responding swiftly and safely to outages. Safety for both the public and our employees is central to everything we do.
Backed by a skilled local workforce, NBHDL is proud to operate as a self-sustaining, tax-paying business. We are dedicated to delivering reliable service while contributing to the economic, social, and environmental well-being of the communities we call home.
Together with our Board, staff, and community partners, we are working to power a more resilient, reliable, and sustainable future for today and for generations to come.
Mission
To distribute electricity in a safe, reliable, and efficient manner that supports customer satisfaction, local needs, and public policy objectives.
Vision
To be recognized as a community leader in utility service—creating long-term value through operational excellence, innovation, and deep local engagement.
Core Values
- Customer-Centered Service
We put customers first, through transparent communication, service reliability, and meaningful engagement - Commitment to Safety
Safety is at the heart of everything we do, for our workers and our community - System Reliability & Performance
Our distribution network is maintained with proactive asset renewal and industry-best practices to ensure minimal outages and high service quality
- Efficiency & Innovation
We continuously improve our productivity, processes, and technology adoption to meet evolving energy needs - Public Policy Support
We work collaboratively with municipal and provincial stakeholders to implement beneficial policies and programs - Adaptability & Growth
With over 80 years of experience, we remain agile and forward-thinking investing in our people, infrastructure, and customers