How can we help you?
Accounts & Billing
Start, Stop, Move Account
Access forms for service agreements, exemptions and requests for electrical services.
View My Bills & Payment
Self-serve portal to manage your North Bay Hydro account, view your bills and payment history and access more online services.
Rates
See the latest electricity rates and learn more about the available options.
Ways to Pay
In order to better assist you, North Bay Hydro is pleased to offer a variety of payment options.
Understanding Your Bill
A handy guide to help you understand exactly what you’re paying for.
Assistance Programs
Ontario Electricity Support Program and Low-Income Energy Assistance Program are here to help…
Residential Customer Rights and Responsibilities
With the onset of winter weather and the difficulty that some electricity customers are having…