How can we help you?

Accounts & Billing

Forms

Start, Stop, Move Account

Access forms for service agreements, exemptions and requests for electrical services.

North Bay Hydro E-billing

View My Bills & Payment

Self-serve portal to manage your North Bay Hydro account, view your bills and payment history and access more online services.

Rates

Rates

See the latest electricity rates and  learn more about the available options.

Payments

Ways to Pay

In order to better assist you, North Bay Hydro is pleased to offer a variety of payment options.

LEAP Program

Understanding Your Bill

A handy guide to help you understand exactly what you’re paying for.

LEAP Program

Assistance Programs

Ontario Electricity Support Program and Low-Income Energy Assistance Program are here to help…

Residential Customer Rights and Responsibilities

Residential Customer Rights and Responsibilities

With the onset of winter weather and the difficulty that some electricity customers are having…