Payment Options
Ways to Pay
In order to better assist you, North Bay Hydro is pleased to offer the following payment options. To avoid interest charges, please ensure you allow sufficient time for your payment to reach us by the due date. For additional information please continue to read or click one of the following Quick Links below.
Pre-Authorized Payment
Pre-Authorized payments are an easy and convenient way to pay your North Bay Hydro bill each month.
- NO cheque to write, get lost or stolen.
- SAVE time, trouble and postage.
- ELIMINATE late payment charges.
- ELIMINATE worry about missed due dates.
- ELIMINATE postal disruption worries.
- ENSURE worry free payment during extended absences.
- CANCEL at any time upon reasonable notice.
Your payment is automatically withdrawn from your bank account on or about the due date each month. With the pre-authorized payment, your hydro bill is sent to you in advance of the date your payment is withdrawn from your bank account. This way, you’ll know ahead of time the exact amount that will be deducted. North Bay Hydro will require a completed Pre-Authorized Payment Plan form and a sample cheque marked ‘void”. It’s as easy as clicking on the link below, printing and completing the form, and mailing or faxing it to us. Please be sure to include the ‘void’ cheque.
Equal Monthly Payment Plan
Residential and small Commercial/Industrial customers of North Bay Hydro are eligible to participate in the Monthly Equal Payment Plan.
The amount will be based on your average billing for the last twelve-month period, so for that reason the Equal Payment Plan is ideally suited for customers with at least twelve months of history with North Bay Hydro. If twelve months of billing history is not available the amount is determined by one of our Customer Account Representatives. Your account will be reviewed at least twice per year to ensure that your monthly equal payment amount remains reasonable. You will be advised on your regular bill if the amount has been re-assessed. June is the reconciliation month, when your bill will reflect the monthly budget amount, plus or minus any adjustments for overpayment or underpayment. To participate in the Equal Monthly Payment Plan, please contact our Customer Service department at customerservice@northbayhydro.com or 705-474-8100.
Credit Card
There are 2 one-time credit card payment options for you to pay your bill by credit card. Our payment partner, Paymentus, accepts payments for Visa and MasterCard only.
Web payment: Click here to visit the Paymentus website for a one-time payment. You will be transferred to a secure web page powered by our bill payment partner Paymentus.
Telephone payment: Dial toll free 1-877-481-4762 and you will be linked to a secure automated telephone payment system powered by our bill payment partner Paymentus.
We accept payments up to $1000 and at a rate of 1.75% for all cards.
Please note that if your service has been disconnected or you have received a collection notice, it is important for you to report your credit card payment to us today. North Bay Hydro has enlisted Paymentus Instant Payment Network, a third party automated payment services company to accept Visa and MasterCard payments from our customers. Using this service you can pay your bill right away, any time, any day. Customers using this bill payment option will be charged a service fee for each transaction by Paymentus. North Bay Hydro does NOT receive any part of the service fee.
Financial Institution
Pay your bill in person at your bank, by telephone, or use the online bill payment options offered by most financial institutions. You’ll need your North Bay Hydro account number. Please note the payee name should be North Bay Hydro Distribution Limited.
Mail or Drop Box
Payments can be mailed in or dropped off. Please ensure that you include your remittance stub.
Mailing Address:
PO Box 3240
North Bay, ON P1B 8Y5
Drop Box:
North Bay Hydro
74 Commerce Crescent,
North Bay, ON
North Bay Hydro WILL NOT be responsible for cash payments placed in the night deposit box.
Go Paperless with E-Billing
North Bay Hydro’s My Account portal allows you to:
- View your electricity usage with daily and hourly data
- Identify trends and adjust consumption to reduce costs
- Access and download e-bills anytime
Take control of your energy use, sign up for e-billing today and enjoy a more efficient, eco-friendly way to manage your account.
Frequently Asked Questions about E-Billing
What is E-Billing?
E-billing is the electronic version of your monthly North Bay Hydro bill, delivered directly to your email inbox. It mirrors your traditional paper bill, including all relevant inserts and promotional content. Once enrolled, you will no longer receive a paper bill by mail. Instead, you’ll receive a monthly email notification when your e-bill is available for viewing.
Why Enroll in E-Billing?
- Convenient: Access your current and previous bills (up to two years from the date you signed up) anytime, anywhere—24/7.
- Reliable: Stay informed even while travelling or away for extended periods.
- Environmentally Friendly: Reduce paper waste and support sustainable practices.
- Secure & Cost-Free: Enrollment is free, and your personal information is protected.
When Can I Sign Up?
You may register for e-billing as soon as you receive your account number or after receiving your first paper bill. To sign up, simply reference your North Bay Hydro account number and the way your name is presented on the bill.
Will I Still Receive a Paper Bill?
No. Once enrolled, paper bills will be discontinued. You will receive an email each month notifying you that your e-bill is ready to view online.
Who is Eligible for E-Billing?
All North Bay Hydro customers both residential and business are eligible to enroll. If you have an active email address and Internet access, you can take advantage of this convenient service.
How Do I Enable E-Billing?
Setting up your account is quick and easy:
- Click on “My Account”
- Select “Create A New Account”
- Enter your information exactly as shown below as it appears on your bill:
NAME IN CAPITALS
ACCOUNT NUMBER - Enable e-Billing, accept the Terms & Conditions, and click Close.
- Re-submit and follow the prompts.
- Add your personal information.
- Provide the email address you want associated with the account.