• Customer Survey


    Ontario is helping reduce electricity costs for families, businesses and farms. As of January 1, 2017, introduced an 8% rebate for Ontarians. Read more about this program…

    Click Here


    Please remember that you cannot post any sign on a hydro pole. They get in the way of our workers safely accessing the pole to perform maintenance. Please refer to the following Ont Legislation.

    Click Here

     Residential Customer

    Rights and



    Click Here

    Emailing North Bay Hydro?

    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue

Brief Power Outages

Posted on

North Bay Hydro’s System is Responding Well to Summer Power Outages

Animal contact and weather have caused brief outages throughout the city.

This summer has seen some North Bay residents experiencing brief power outages, primarily in the Ferris and Airport Hill neighbourhoods.  This has not been caused by any defects in North Bay Hydro’s electrical system, but rather because of animal contact and the weather systems that have been moving through.  Some residents have experienced up to 20 brief power outages this summer that have caused clocks to blink and computers and televisions to turn off and on. 
North Bay Hydro says the problem isn’t with their system.  “Our system is performing safely and responding as it was designed to.  Unfortunately, animals such as squirrels have come into contact with power lines and brief outages occur.  Often the contact is fatal for the animal” stated Todd Wilcox, CEO of North Bay Hydro. 
The high amount of storm systems and inclement weather North Bay experienced this summer has also contributed to brief power outages around the city.  When there is animal contact or storm events, the North Bay Hydro system clears and resets itself causing the brief outages.
Wilcox added that “these incidents have been more frequent than normal but our system has worked really well to reduce disturbances to residents.  We appreciate the public’s cooperation and informing us when they experience any outages.”

« Back to News