CEAP for Small Business Information Page

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    CEAP INFORMATION PAGE

    North Bay Hydro Distribution limited (NBHDL) is pleased to support the Ontario Governments launch of the COVID-19 Energy Assistance Program for Residential Customers (CEAP) and, starting August 31, the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) . The Government of Ontario is providing relief to support eligible customers struggling to pay their energy bills as a result of COVID-19.

    Click Here for CEAP for Residential Customers

    Click Here for CEAP for Small Businesses


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CEAP for Small Business Information Page

North Bay Hydro Distribution limited (NBHDL) is pleased to support the Ontario Governments launch of the Covid-19 Energy Assistance Program for Small Businesses (CEAP-SB). Small Business qualifications state an annual usage of less than 150,000 kWh. The Government of Ontario is providing $8 million in funding, in addition to the previous $9 million that was allocated to residential customers, to support eligible small business customers struggling to pay their energy bills as a result of COVID-19.

Important Notice – On September 30, 2020, the Ontario Energy Board (OEB) and the Government of Ontario have changed the eligibility criteria to make CEAP for residential customers more easily accessible.

Customers who have already submitted an application but did not initially qualify, will be re-evaluated by North Bay Hydro using the new eligibility criteria.

There is no need to submit another application.

Eligibility Requirements–Updated
You are eligible for this program if you meet all of the following criteria:

  1. As of the date you are applying, your small business or registered charity has an active account with an electricity distributor or a unit sub-meter provider. You will be required to provide your registered business number or registered charity number.

  2. Your small business or registered charity is classified as a general service less than 50 kilowatt (kW) customer if the account is with an electricity distributor.

  3. Your small business or registered charity is using less than 150,000 kilowatt-hour (kWh) of electricity annually if the account is with a unit sub-meter provider.

  4. Your small business or registered charity did not have any overdue amounts on its electricity bill on March 17, 2020 the date of the Provincial Declaration of Emergency, or made at least partial payments on amounts overdue prior to March 17, 2020.

  5. As of the date you are applying, your small business or registered charity has any overdue amounts owing from at least two electricity bills since March 17, 2020.

  6. Your small business or registered charity was required to close** its premises to members of the public for regular operations for at least fifteen days as a result of a government order or an inability to adapt your business or charity to comply with public health recommendations.

** “close” means that the small business or registered charity was unable to maintain regular operations as a result of government order or health recommendations that required them to either fully close operations, limit access to their premises or limit the services provided or available to the public.

How to Apply
Due to safety concerns surrounding the COVID-19 pandemic, our offices continue to remain closed to the public. You can apply for CEAP-SB in the following ways:

Online CEAP-SB application form:

CEAP for Small Business Online Application

Complete and send the CEAP-SB Application Form to: 

  • Email: customerservice@northbayhydro.com
  • Mail: 74 Commerce Crescent PO Box 3240, North Bay, ON P1A 0B4
  • Drop off box: Outside of our Customer Service Door (address above)

Additional Information

CEAP-SB funding is limited. 
Submitting an application for CEAP-SB does not guarantee funding.

For more information, please visit the Ontario Energy Board’s official website:

https://www.oeb.ca/rates-and-your-bill/covid-19-energy-assistance-program-ceap

Questions regarding the CEAP-SB program can be sent by email or phone to our customer service department:

customerservice@northbayhydro.com
705-474-8100