North Bay Hydro

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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

    Click Here

    2024 IRM Application

    Download Application

    Residential Customer

    Rights and

    Responsibilities:

    Disconnections

    Click Here

Good calls and bad calls

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We value your feedback because we learn from your experiences. To help us in our decision making process, we occasionally conduct surveys over the phone. But it’s important to recognize and report calls that aren’t legitimate. Be aware of calls claiming to be from North Bay Hydro or “Your Electricity Distributor” that ask for your banking or credit card numbers. Never provide this information over the telephone and report the call to us at (705) 474-8100.

Tips for Recognizing Telephone Fraud

  • Who’s calling please? Don’t be afraid to request information from the caller so you can verify their validity. Don’t be afraid to hang up the phone.
  • What’s the hurry? Fast talkers using high pressure tactics could have something to hide. Most respectable businesses will allow you time to weigh your options.
  • Don’t disclose personal information about your account, bank accounts or credit card to any business that can’t prove it is legitimate.

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