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    ACQUISITION OF ESPANOLA REGIONAL HYDRO

    North Bay Hydro Distribution Limited is welcoming staff and customers from the Espanola and Sables Spanish-Rivers areas. The first phase of the two-phase transaction, approved by the Ontario Energy Board (OEB) allows North Bay Hydro Distribution Limited (NBHDL) and New Espanola Hydro to operate as independent but affiliated utilities until 2022. It will be business as usual for customers of both utilities…

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    NEW RATE APPLICATION FOR MAY 2020

    North Bay Hydro has submitted its 2020 electricity distribution rate application to the Ontario Energy Board for rates effective May 1, 2020.
    Read more…

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     Residential Customer

    Rights and

    Responsibilities

    Disconnection

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NORTH BAY HYDRO’S REGULATORY SCORECARD

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NORTH BAY HYDRO’S REGULATORY SCORECARD

The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period (2014-2018). Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.
Utility scorecards show data for 20 specific measures within the following four key areas of performance:

  • Customer focus
  • Operational effectiveness
  • Public policy and responsiveness
  • Financial performance

Below you will find North Bay Hydro’s scorecard and a link to the Ontario Energy Board’s website to assist in understanding and navigating the Regulatory Scorecard.

 

Scorecard – North Bay Hydro Distribution Limited Sept 29 FINAL

OEB Backgrounder: The delivery charges on your electricity bill (2019)

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