North Bay Hydro

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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    2024 IRM Application

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    Residential Customer

    Rights and

    Responsibilities:

    Disconnections

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Preparing for a power outage

Prepare an Emergency Supplies Kit that includes:

  • flashlights, batteries, candles and matches
  • non-perishable foods (canned or dried)
  • battery powered radio to hear storm updates
  • battery powered sump pump back up
  • spare tank of propane for cooking on your BBQ or heating water
  • a basic phone not requiring hydro

Preparing your home/business for a power outage

DON’T WAIT UNTIL IT’S TOO LATE

Planning and preparing ahead is one of the best ways to keep your home and family safe during an emergency. You should plan ahead for a power outage in the same way that you’d prepare for any emergency.
Preparing Ahead

  • Create an emergency supplies kit and keep it in an easy to access location known to all family members.
  • Check batteries twice a year.
  • Use surge protectors to protect sensitive electronic equipment.
  • Have a list of emergency contact numbers handy.
  • Ensure that you have at least one cell phone or non-cordless telephone.
  • Learn how to keep safe in an emergency.
  • Have your trees properly trimmed.
  • Back up computer records regularly.
 As Severe Weather is Approaching

  • Check your emergency supplies kit and replenish as needed.
  • Refill prescriptions.
  • Fill your vehicle’s gas tank (gas pumps do not operate without electricity).
  • Turn off and unplug unnecessary electrical equipment.
  • Obtain a cash reserve (ATMs and banks require electricity to operate).
  • Secure outdoor furniture and equipment, windows, doors and garage doors
STAFF WITH SPECIAL NEEDS

Staff members with special needs require extra planning and consideration in the event of a power emergency. Develop a plan for emergencies that takes their needs into consideration.

Insurance Coverage

  • Review your insurance coverage to ensure it is sufficient in case of an emergency.
  • Take an inventory and photographs of your equipment, supplies and workplace.
  • Keep copies of your insurance policies, as well as contact information, in your emergency kit.

If the Power Goes Out…

Turn off fixtures/appliances that will turn themselves back on automatically when power is restored (lights, computers, televisions etc…).  Once power is restored, turn appliances back on one at a time.