• Customer Survey

    MERGERS, ACQUISITIONS, AMALGAMATIONS, AND DIVESTITURES (MAADS) APPLICATION

    North Bay (Espanola) Acquisition Inc. (an affiliate of North Bay Hydro Distribution Ltd.) has applied to the Ontario Energy Board for approval of the first phase of a two-phase transaction, necessary to effect the amalgamation of North Bay Hydro Distribution Ltd. and Espanola Regional Hydro Distribution Corporation….

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    8% PROVINCIAL REBATE

    Ontario is helping reduce electricity costs for families, businesses and farms. As of January 1, 2017, introduced an 8% rebate for Ontarians. Read more about this program…

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     Residential Customer

    Rights and

    Responsibilities

    Disconnection

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    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue

Preparing for a power outage

Prepare an Emergency Supplies Kit that includes:

  • flashlights, batteries, candles and matches

  • non-perishable foods (canned or dried)

  • battery powered radio to hear storm updates

  • batter powered sump pump back up

  • spare tank of propane for cooking on your BBQ or heating water

  • a basic phone not requiring hydro

Preparing you home/business for a power outage

DON’T WAIT UNTIL IT’S TOO LATE

Planning and preparing ahead is one of the best ways to keep your home and family safe during an emergency. You should plan ahead for a power outage in the same way that you’d prepare for any emergency.

Preparing Ahead

  • Create an emergency supplies kit and keep it in an easy to access location known to all family members.
  • Check batteries twice a year.
  • Use surge protectors to protect sensitive electronic equipment.
  • Have a list of emergency contact numbers handy.
  • Ensure that you have at least one cell phone or non-cordless telephone.
  • Learn how to keep safe in an emergency.
  • Have your trees properly trimmed.
  • Back up computer records regularly.
As Severe Weather is Approaching

  • Check your emergency supplies kit and replenish as needed.
  • Refill prescriptions.
  • Fill your vehicle’s gas tank (gas pumps do not operate without electricity).
  • Turn off and unplug unnecessary electrical equipment.
  • Obtain a cash reserve (ATMs and banks require electricity to operate).
  • Secure outdoor furniture and equipment, windows, doors and garage doors
STAFF WITH SPECIAL NEEDS

Staff members with special needs require extra planning and consideration in the event of a power emergency. Develop a plan for emergencies that takes their needs into   consideration.

Insurance Coverage

  • Review your insurance coverage to ensure it is sufficient in case of an emergency.
  • Take an inventory and photographs of your equipment, supplies and workplace.
  • Keep copies of your insurance policies, as well as contact information, in your emergency kit.

If the Power Goes Out…

Turn off fixtures/appliances that will turn themselves back on automatically when power is restored (lights, computers, televisions etc…).  Once power is restored, turn appliances back on one at a time.