• Customer Survey


    Ontario is helping reduce electricity costs for families, businesses and farms. As of January 1, 2017, introduced an 8% rebate for Ontarians. Read more about this program…

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    Please remember that you cannot post any sign on a hydro pole. They get in the way of our workers safely accessing the pole to perform maintenance. Please refer to the following Ont Legislation.

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     Residential Customer

    Rights and



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    Emailing North Bay Hydro?

    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue

Temporary Service Disconnection Request

Customers and contractors occasionally require a temporary disconnection from their North Bay Hydro services to allow them to safely upgrade electrical items or trim their trees etc.

North Bay Hydro’s policy is such that we will only allow our staff to break an electrical connection from our network.  To request a temporary interruption to the electrical service, please complete the required fields (*) in the form below.  A member of our team will contact you regarding your request.

Customer / Contractor Name* Your Phone Number* Your Email* Location of Outage* Reason for interruption* Date of Interruption* Time of Interruption* Date of Restoration* Time of Restoration*