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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    2024 IRM Application

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    Residential Customer

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Assistance Programs

Programs available to help

Programs available to help

Ontario Electricity Support Program

Ontario Electricity Support Program (OESP) is a new program is starting in 2016 that will help low-income consumers to pay their electricity bills.

The program provides low-income consumers with a monthly on-bill credit to reduce their electricity bill. You can apply for the program beginning in mid-October 2015. On-bill credits will begin for electricity used starting January 2016. 

The amount of the monthly credit will depend on how many people live in your home and your combined household income. For example:

  • If you have 1 occupant living in your home and an annual income below $28,000, you will receive $30 per month
  • If you have 7 or more people living in your home and a combined household income of $39,000, you will receive $50 per month

Learn More / Apply Today

OntarioElectricitySupport.ca  1-855-831-8151

To apply / learn more about The OESP Financial Assistance program you can visit: Ontarioenergyboard.ca

Low-Income Energy Assistance Program

The Low-Income Energy Assistance Program (LEAP) is a year-round, province-wide emergency financial assistance developed by the Ontario Energy Board for low-income electricity customers who are experiencing difficulty paying their energy bills.

This program provides emergency relief in order to help customers manage their energy costs and avoid having their service disconnected. It is not intended to provide regular or ongoing bill payment assistance, but rather to ensure that in a crisis, low-income families stay warm and stay connected. Eligible consumers can receive a one-time payment of up to $500 per household, per calendar year, which is credited directly to their electricity bill. Eligibility includes a pre-tax income at or below Statistics Canada’s Low-Income Cut-off (LICO) plus 15%.

In North Bay, LEAP is administered by L.I.P.I. (Low Income People Involvement of Nipissing).

LEAP Program Update

Effective January 10, 2022 -To support Ontarians through the ongoing COVID-19 pandemic, the OEB is once again temporarily increasing the flexibility of LEAP:

  • LEAP applicants no longer need to be in threat of disconnection or have been disconnected, but they still need to be in arrears and at or below the income thresholds
  • The limitation on receiving LEAP only once per year is waived, but the total amount received by a household may not exceed the maximum grant amount for the year
  • In addition, the maximum value of grant amounts this year is increased to $1,000 ($1,200 for customers with electrically-heated homes).

Apply Today

To apply for LEAP Emergency Financial Assistance call L.I.P.I. at (705) 472-1337 www.lipinipissing.com

Learn More

To learn more about The LEAP Emergency Financial Assistance program you can also visit: Ontarioenergyboard.ca