North Bay Hydro

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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    2024 IRM Application

    Download Application

    Residential Customer

    Rights and

    Responsibilities:

    Disconnections

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Warning: OEB Scam

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The OEB has received reports that consumers have received phone calls, or approached by salespeople claiming to represent the OEB, offering energy conservation rebates on furnaces or water heaters and other financial incentives and saying that a home inspection was required.
These claims are untrue and violate OEB regulations that protect consumers. Consumers with questions or concerns about any sales calls or door-to-door experiences are encouraged to contact the OEB at 1-877-632-2727 within the hours of 8:30 a.m. and 5 p.m., Monday to Friday.
If you receive a call or are approached at the door by an electricity or natural gas sales person, remember:
• Ask to see identification.
• Ask for a business ID card with the sales representative’s company information.
• Energy retailers can come to your home at certain times and give you information, but may not leave a copy of an energy contract with you.
Do not sign a contract at the door (this practice was banned by the OEB as of January 1, 2017

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