• Customer Survey

    8% PROVINCIAL REBATE

    Ontario is helping reduce electricity costs for families, businesses and farms. As of January 1, 2017, introduced an 8% rebate for Ontarians. Read more about this program…

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    HYDRO POLES ARE NOT FOR SIGNAGE

    Please remember that you cannot post any sign on a hydro pole. They get in the way of our workers safely accessing the pole to perform maintenance. Please refer to the following Ont Legislation.

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     Residential Customer

    Rights and

    Responsibilities

    Disconnection

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    Emailing North Bay Hydro?

    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue

Warning: OEB Scam

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The OEB has received reports that consumers have received phone calls, or approached by salespeople claiming to represent the OEB, offering energy conservation rebates on furnaces or water heaters and other financial incentives and saying that a home inspection was required.
These claims are untrue and violate OEB regulations that protect consumers. Consumers with questions or concerns about any sales calls or door-to-door experiences are encouraged to contact the OEB at 1-877-632-2727 within the hours of 8:30 a.m. and 5 p.m., Monday to Friday.
If you receive a call or are approached at the door by an electricity or natural gas sales person, remember:
• Ask to see identification.
• Ask for a business ID card with the sales representative’s company information.
• Energy retailers can come to your home at certain times and give you information, but may not leave a copy of an energy contract with you.
Do not sign a contract at the door (this practice was banned by the OEB as of January 1, 2017

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