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Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.
If you get a bounce, or do not receive a response please contact 705-474-8100 x273 to resolve the issue
Guelph Hydro is warning there is a new hydro scam that uses text messages to target victims, after four customers reported receiving these texts. North Bay Hydro is also cautioning its customers to be vigilant when receiving texts or emails. North Bay Hydro will NOT send texts to you.
If you are ever in doubt, please call our Customer Service line at (705) 474-8100.