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    Switch to North Bay Hydro’s e-Billing and streamline the way you manage your account. Enjoy secure, convenient access to your bills anytime, anywhere, while staying organized and saving time. Make the move to paperless billing and experience the difference today.

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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    2025 IRM Application

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    Residential Customer Rights and Responsibilities: Disconnections

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    Bill S-211 Fighting Against Forced Labour and
    Child Labour in Supply Chains Act

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Northmount Road to Carmichael Drive (82) – Restored

Posted on June 19th, 2025 at 10:30 am

This outage has been restored.

Pinewood/Downtown Outage (83) – Restored

Posted on June 19th, 2025 at 10:30 am

This outage has been restored.

Pinewood/Downtown Outage (83) – New

Posted on June 19th, 2025 at 10:28 am

General Outage

Customers Affected: 8000
Crew Status: Enroute
Cause: Distribution Failure
Outage Start: 10:15am
Restoration Time: TBD
Notes: NBH is currently dealing with a large-scale outage affecting approximately 8000 customers, due to a loss of distribution supply. We are investigating the issue and will provide updates as they become available.

Northmount Road to Carmichael Drive (82) – New

Posted on June 19th, 2025 at 9:27 am

General Outage

Customers Affected: TBD
Crew Status: Onsite
Cause: Unkown
Outage Start: 9am
Restoration Time: 12:00
Notes: North Bay Hydro is aware of an outage affecting customers in the areas surrounding Four Mile Lake Road, Chadbourne Drive, Tower Drive, and surrounding areas. Crews have been dispatched and are investigating the cause.

Tower & Surrounding areas (81) – Restored

Posted on June 19th, 2025 at 9:25 am

This outage has been restored.

Tower & Surrounding areas (81) – Updated

Posted on June 19th, 2025 at 9:06 am

General Outage

Customers Affected: 389
Crew Status: Enroute
Cause: Unkown
Outage Start: 8:55am
Restoration Time: TBD
Notes: North Bay Hydro is aware of an outage affecting customers in the areas surrounding Four Mile Lake Road, Chadbourne Drive, Tower Drive, and surrounding areas. Crews have been dispatched and are investigating the cause.

Tower & Surrounding areas (81) – New

Posted on June 19th, 2025 at 9:06 am

General Outage

Customers Affected: 389
Crew Status: Enroute
Cause: Unkown
Outage Start: 8:55am
Restoration Time: TBD
Notes: North Bay Hydro is aware of an outage affecting customers in the areas surrounding Four Mile Lake Road, Chadbourne Drive, Tower Drive, and surrounding areas. Crews have been dispatched and are investigating the cause.

Graniteville- Outage (80) – Restored

Posted on May 18th, 2025 at 2:53 pm

This outage has been restored.

Graniteville- Outage (80) – New

Posted on May 18th, 2025 at 1:45 pm

General Outage

Customers Affected: 100+
Crew Status: Enroute
Cause: Still under investigation
Outage Start: 1:30pm
Restoration Time: Unknown at this time
Notes: North bay Hydro is aware of an outage affecting customers in the Graniteville area, Crew are investigating the cause. 

Outage – Area Surrounding Four Mile Lake Rd & Widdifield Stn Rd (79) – Restored

Posted on May 18th, 2025 at 6:17 am

This outage has been restored.

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