North Bay Hydro Outages
Outages
Don’t see your outage?
Please note that reported outages may take up to two hours to appear on the map, and reported outages of less than 300 services may not be shown. By reporting your outage, you can be sure we are aware of it.
Get Outage Updates Fast!
Follow us on X (formerly Twitter) for the most up to date reports on outages.
Call to Report an Outage
If the phones are busy, its likely because we are already receiving calls about your outage, however you can use this form to report your outage to our team. In case of an emergency, please call 9-1-1.
Note: North Bay Hydro services the City of North Bay, Town of Espanola, and Township of Sables-Spanish River (Massey, Webbwood). Please consult your hydro bill to confirm that your service is with us before filling in the form to ensure that your outage is being addressed by the proper utility.
Report an Outage Online
Use the form below to report your outage to our team:
Are you prepared
for an outage?
Looking for a
previous outage?
Major Outage Reports
On August 18, 2024, the Espanola region experienced unusually high winds in the afternoon and evening, resulting in a power outage across the entire service area, including Espanola, Massey, and Webbwood. Hydro One Networks confirmed that the issue originated on their transmission line, though the exact cause of the outage was not officially disclosed. This loss of supply from Hydro One affected a total of 3,328 customers, and restoration efforts were fully dependent on Hydro One’s response.
Frequently Asked Questions
Who should I notify in case of a power outage?
Follow these steps below when noticing a power outage:
- Check to ensure that the power isn’t out because of a tripped breaker or blown fuse in your home’s electrical panel
- Check with your neighbours to see if their power is out
- Check out the Outage Map and X feed for the most current information on outages to see if we are already aware.
- Submit the outage online using the outage report form and an email will be sent directly to our outage department.
If all of the methods above were unsuccessful:
- Call us at 705-474-8100 ext. 2 (please be prepared for long wait times during an outage)
What if I only have electricity in one part of my house?
The cause of the outage may be due to a tripped breaker or blown fuse in your home’s electrical panel. If your breakers and fuses appear to be okay, you should contact a licensed electrician to evaluate the problem.
What happens when I report an outage?
Your calls are received by our Call Centre Dispatchers, recorded on a trouble ticket and forwarded to our Control Centre. Trouble tickets are sorted and assigned priority through our established Prioritization Guidelines. System Response crews are then dispatched to start the restoration process.
How long will I be without power?
Power outages can last from a few minutes to several hours, or even longer, depending on the cause of the outage and how many customers are affected. In the case of widespread damage, we give priority to hospitals, police and fire departments and situations that pose a safety hazard to the public (i.e., downed wires). Then we work to restore power to the greatest number of customers in the shortest time possible. Rest assured that we work as quickly as possible to restore power to everyone affected and we appreciate your patience. Our target response time is 30 minutes.
Why does my neighbour have power while I do not?
Your individual service may be damaged or your home could be on a different main power line than your neighbour. Also, check to ensure that your power isn’t out due to a tripped breaker or blown fuse in your home’s electrical panel.
Power surges or peaks in electricity can damage your home electronics and appliances. Plug your electronics into a surge protector, available at hardware stores, to help protect against the damage caused by power surges.
Can I use a portable generator to produce electricity for my home during an outage?
A portable generator can be used to power your home during an outage. Used indoors, generators can pose a serious health and safety hazard. Always follow the manufacturer’s instructions carefully when using this equipment.
I depend on electrically-powered medical equipment – how can I protect myself against power outages?
If your life, or the life of a loved one, depends on electrically-powered medical equipment, such as a ventilator or kidney dialysis machine, please let us know so that you can be placed on our registry as needing alternate sources of power in cases of planned power outages. While we cannot guarantee an uninterrupted supply of electricity, if your name is on our registry, we will do our best to notify you of power outages scheduled by North Bay Hydro-Electric System.
For further information on our Life Support Notification program or how to add your name to our registry, please call 705-474-8100.
In case of an emergency call 911.
Why are there power outages?
- Extreme weather
- Equipment failure (might be a good time to explain how Hydro One supplies are sometimes the issue)
- Vehicle accidents
- Animals
- Cable Dig-ins
- Trees
- Planned Interruptions
- Safety e.g. a tree is about to fall on a line