- About Us
- Conditions of Service
- Contact Us
North Bay Hydro Distribution Limited’s application to its Regulator, the Ontario Energy Board (OEB), to change its electricity distribution rates was filed on January 5th, 2020. The rate changes will affect all customer classes. The rate changes are proposed to be effective May 1, 2021, when approved.
North Bay Hydro Distribution limited (NBHDL) is pleased to support the Ontario Governments launch of the COVID-19 Energy Assistance Program for Residential Customers (CEAP) and, starting August 31, the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) . The Government of Ontario is providing relief to support eligible customers struggling to pay their energy bills as a result of COVID-19.
North Bay Hydro Distribution Limited is welcoming staff and customers from the Espanola and Sables Spanish-Rivers areas. The first phase of the two-phase transaction, approved by the Ontario Energy Board (OEB) allows North Bay Hydro Distribution Limited (NBHDL) and New Espanola Hydro to operate as independent but affiliated utilities until 2022. It will be business as usual for customers of both utilities…
Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.
If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue
Please note that reported outages may take up to two hours to appear on the map, and reported outages of less than 300 services may not be shown. By reporting your outage, you can be sure we are aware of it.
Follow us on Twitter for the most up to date reports on outages.
If the phones are busy, its likely because we are already receiving calls about your outage, however you can use this form to report your outage to our team. In case of an emergency, please call 9-1-1.
Outage involves danger and is a safety issue to the public i.e. live wires on the ground, fire, etc. Exercise extreme caution. This type of outage will be given top priority at all times.
Outage that may be caused by wind, fallen trees, animal contact, and or defective equipment. This type of outage typically poses little to no danger to the public, aside from the loss of power. If there are multiple general outages at any given time they will be handled in a priority sequence that restores power to the greatest number of customers. (i.e. Outage 1 – 650 customers, Outage 2 – 2000 customers, Outage 3 – 400 customers, the restoration sequence would be Outage 2, Outage 1, Outage 3)
Outage that involves interruption to essential services, i.e. the hospital. If there are no safety/danger related outages, this outage will be given top priority.
Outage has been planned by NBH, with ample notice provided to the affected customers. This type of outage is used to repair and upgrade existing infrastructure and/or construct or connect new infrastructure.
Please note that all outage data provided via this power outage map is for information purposes only. All times referenced are approximate and sustained outages affecting 300 customers or less may not be represented.
North Bay Hydro customers may need to temporarily disconnect their power supply from North Bay Hydro’s network for such reasons as upgrading your electrical equipment or tree trimming. Only North Bay Hydro staff or contractors may break a connection to your power supply.
To request an interruption to your service, please use the request form and complete the required information, one of our staff will contact you to confirm your request.