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    2021 Rate Application

    North Bay Hydro Distribution Limited’s application to its Regulator, the Ontario Energy Board (OEB), to change its electricity distribution rates was filed on January 5th, 2020. The rate changes will affect all customer classes. The rate changes are proposed to be effective May 1, 2021, when approved.

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    CEAP INFORMATION PAGE

    North Bay Hydro Distribution limited (NBHDL) is pleased to support the Ontario Governments launch of the COVID-19 Energy Assistance Program for Residential Customers (CEAP) and, starting August 31, the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) . The Government of Ontario is providing relief to support eligible customers struggling to pay their energy bills as a result of COVID-19.

    Click Here for CEAP for Residential Customers

    Click Here for CEAP for Small Businesses


    GET THE LATEST INFORMATION ON OUR COVID-19 INFORMATION PAGE

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    ACQUISITION OF ESPANOLA REGIONAL HYDRO

    North Bay Hydro Distribution Limited is welcoming staff and customers from the Espanola and Sables Spanish-Rivers areas. The first phase of the two-phase transaction, approved by the Ontario Energy Board (OEB) allows North Bay Hydro Distribution Limited (NBHDL) and New Espanola Hydro to operate as independent but affiliated utilities until 2022. It will be business as usual for customers of both utilities…

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    Residential Customer

    Rights and

    Responsibilities

    Disconnection

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    Emailing North Bay Hydro?

    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue

E-Billing

Receive your bill online!

Receive your bill online!

What is e-billing?

E-billing is an electronic version of your paper bill which you have sent to your e-mail monthly. It looks exactly the same and even provides the promotional inserts electronically, so you don’t miss out on anything! When you sign up for e-billing, you will no longer receive a paper bill in the mail but will be reminded each month, via email, to pay your bills.

Why Should I Sign Up for e-billing?

E-billing is convenient. You can access your current and previous bills (up to two years) online, 24 hours a day, 7 days a week. You can pay your bills directly online, at your financial institution’s Web site. And regardless of where you are, away on business or away for the winter, as long as you have access to the Internet, you can have access to your account.

When can I sign up for e-billing?

You can sign up for e-billing immediately after you receive your first paper bill. You must first receive a paper bill and reference your North Bay Hydro account number in order to successfully register. It’s simple, it’s free and it’s great for the environment. Click here to register now.

Will I continue to receive a paper copy of my bill through the mail?

Once you have signed up for e-billing, you will no longer receive a paper bill in the mail. An e-mail will be sent to the address that you provided, advising you that your e-bill is ready for viewing.

Who can sign up for e-billing?

All North Bay Hydro customers, residential and business, are welcome to join. If you have access to a computer and the Internet, you can take advantage of this easy-to-use service.

My Account

View your electricity usage online, and more. The New My Account! lets you see your daily history by hour and other summaries. Use this information to make adjustments to your electricity usage and save money! Sign up for e-billing and you will also be able to view your bills.

My Account