Service Requests
Service Requests for Electrical Utility Customers
Welcome to our Service Requests hub, designed specifically for our valued electricity customers. This section provides convenient access to request forms and information related to a variety of electrical services. Whether you’re a homeowner, business, or contractor, this is your starting point for efficient, customer-focused support. Please review the options below to find the request type that best fits your needs.
Temporary Service Disconnections
Customers and contractors occasionally require a temporary disconnection from their North Bay Hydro services to allow them to safely upgrade electrical items or trim their trees etc.
North Bay Hydro’s policy is such that we will only allow our staff to break an electrical connection from our network. To request an interruption to your service, please use the request form and complete the required information, one of our staff will contact you to confirm your request.
Builders & Contractors
Whether you are constructing a building, renovating a home or business, installing a pool, landscaping, interlocking a driveway or seeking City approval for severances or minor variances, there is information you need to be aware of and regulations that need to be followed with regard to electricity service.
You will need to contact North Bay Hydro’s Technical Services Department for the following:
- New service connections
- Service upgrade
- Approval of new meter location
- Potential conflict with Hydro equipment during construction or with construction vehicles/apparatus
- Disconnections for the purposes listed above or for tree-trimming
- Temporary construction power
- Voltage problems
- Sign off on demolition permits
Electrical Planning Requirements (EPR) Form
To help ensure safe, efficient, and timely electrical service connections, North Bay Hydro requires all developers and project applicants to complete the Electrical Planning Requirements (EPR) Form.
This form gathers key technical details about your project so our engineering team can assess potential impacts on the distribution system and prepare accurate service requirements. Please submit the completed form along with preliminary electrical site plan drawings, in electronic formats, before finalizing your design and issuing tenders.
By providing this information early in your planning process, we can better support your project and help meet your timelines.
New Distribution System Capacity Maps to Support Energy Planning
The Ontario Energy Board (OEB) has announced a phased approach to providing customers with access to electricity distribution capacity maps.
In response to the November 2023 Letter of Direction, the OEB is implementing the Distribution System Capacity Information Map – Phase 1 (EB-2019-0207). This initiative allows customers to access real-time information on available system capacity at stations and feeders, improving transparency and planning for energy needs.
What is it?
The Distribution System Capacity Information Map is a tool developed to help Local Distribution Companies (LDCs) share data on their electrical systems’ available capacity, including substations and feeders.
Why is it important?
By providing open access to capacity information, this initiative benefits customers such as:
- Electric Vehicle (EV) charging providers – helping them identify optimal locations for new charging stations
- Distributed Energy Resources (DER) developers – supporting informed decisions on where to deploy energy storage, solar, or other distributed energy solutions
With this data, stakeholders can plan efficiently, optimize infrastructure investments, and enhance the reliability of the electrical grid.
North Bay Hydro Capacity Map
As part of this initiative, North Bay Hydro has launched its own capacity map, offering local customers visibility into available electrical capacity.
This resource enables businesses, developers, and residents to plan their energy projects more effectively.
Connecting a Generator (DERs)
For customers who would like to install a generation facility connected to NBHDL’s distribution system, please apply using the forms below. Please note that an energy storage device is considered to be a generator.
- Connection Impact Assessment (CIA) Instructions
- Connection Impact Assessment (CIA) Form
- Example of Completed CIA Form
- DERCP – Connection Process
- Preliminary Consultation Information Request
- Micro Generation Connection Application (10 kW or less)
- DER Connection Agreement Forms
- Or call Operations at 705-474-8100 Option 5.
Note: The applications will contain how they are to be submitted.
Preliminary Consultation Form – Non-Residential EV Charger Installation
This form is the first step for commercial customers planning to install non-residential EV charging equipment. It allows the utility to assess the proposed project and provide early feedback on connection feasibility.
Once submitted, you will receive a Preliminary Consultation Report outlining potential requirements and connection complexity. Completing this form does not reserve capacity, but helps inform your planning and next steps.
Green Button
North Bay Hydro is Green Button® Ready! Make educated decisions about your energy management using your available electricity usage data. Through Green Button ® Download My Data (DMD), you can download your historical and present energy usage – Giving you control over your energy blueprint.
What is Green Button®?
Green Button® is a data standard that gives energy customers more choice in accessing their electricity and natural gas data. With a simple and secure process, customers can securely download or connect (share) their energy usage data in an industry-standard format with registered third parties.
With Green Button®, Ontario energy customers can easily access information on how they consume energy at home or business.
Electricity and natural gas customers can download their natural gas and hourly electricity usage data from their utility in a standardized digital format. Customers can also authorize this data’s secure automatic transfer to Green Button® applications of their choice.
Green Button® applications can:
- Provide you with information on your energy usage
- Give you advice on using less energy to help lower your bills, such as customized energy efficiency retrofit options or switching electricity price plans to get long-lasting savings.
To sign up for Green Button® call our customer service team at 705-474-8100.
Conditions of Service
Our Conditions of Service document provides a means of communicating the types and level of service available to customers within North Bay’s service area.