This website is owned and operated by North Bay Hydro Distribution Ltd. (“North Bay Hydro”). By using this website, you agree to the terms outlined in this Privacy Statement. This Privacy Statement has been designed to inform NBHDL’s customers and members of the public of NBHDL’s commitment to and recognition of NBHDL’s obligation to protect the personal information in its custody or control and meet the terms of applicable privacy laws, such as the Municipal Freedom of Information and Protection of Privacy Act (Ontario) (MFIPPA).
North Bay Hydro Distribution Limited collects personal information under the authority of the Electricity Act, 1998, and the Ontario Energy Board Act, 1998.
A designated Privacy Officer oversees compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
For inquiries or complaints regarding our privacy practices, please contact:
In writing:
Attention: Privacy Officer
North Bay Hydro Distribution Ltd.
PO Box 3240
North Bay, ON, P1B 8Y5
By email:
privacyofficer@northbayhydro.com
Additional information, including internal standards and practices, may be requested from the Privacy Officer.
North Bay Hydro treats your Personal Information as confidential and does not disclose it, or use without your written consent, except where such Personal Information is required to be disclosed:
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- for billing, settlement or market operation purposes
- for law enforcement purposes
- for the purpose of complying with legal requirements; or
- for processing of your past due accounts which have been passed to a debt collection agency
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North Bay Hydro may engage employee, contractors, and or other companies or third parties to perform work that involves access to Personal Information. In any case, North Bay Hydro will ensure that such parties are required to keep the information confidential and not to use it in any way other than as is necessary to perform their work for us.
North Bay Hydro may disclose a summary of information obtained by combining data from many accounts, provided that the information has been sufficiently aggregated such that personal identifiers cannot reasonably be identified.
We use appropriate security measures to protect personal information against unauthorized access, disclosure, or misuse. These include physical, organizational, and technological safeguards. We protect all information in our possession and do not share or sell information.
At the present time, North Bay Hydro does not store “cookies” on your computer. A “cookie” is a small piece of information sent by a Web server to store on a Web browser so that it can later be read back from that browser. This is useful for having the browser “remember” some specific information.
This Privacy Statement is effective as of January 1, 2004, and was last updated on September 03, 2025. North Bay Hydro reserves the right to modify this statement at any time. Updates will be posted on our homepage.
Additional Resources
Municipal Freedom of Information and Protection of Privacy Act
Information and Privacy Commissioner of Ontario