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Ontario is helping reduce electricity costs for families, businesses and farms. As of January 1, 2017, introduced an 8% rebate for Ontarians. Read more about this program…
Please remember that you cannot post any sign on a hydro pole. They get in the way of our workers safely accessing the pole to perform maintenance. Please refer to the following Ont Legislation.
Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.
If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue
With the onset of winter weather and the difficulty that some electricity customers are having paying their bills, North Bay Hydro wants to ensure that customers know their rights and responsibilities when it comes to bill payments and potential disconnection of services for unpaid balances. North Bay Hydro will work with you to avoid disconnection, but balances owed are the responsibility of the customer to pay.
Responsibilities – Timelines
Timelines are set out in the Distribution System Code that North Bay Hydro is required to adhere to
Customers will be offered a repayment option and cannot be disconnected if they agree to and follow that arrangement;
A low-income customer may be eligible for the following special rules:
Help is available for low-income consumers through programs including:
If you are disconnected, North Bay Hydro is required to reconnect within 2 business days of receiving payment in full or of the customer entering into a payment arrangement;
Customers can contact the Low Income People Involvement of Nipissing (LIPI) at 705-472-1337 for assistance with LEAP.
If you feel that the rules have not been followed, or have other concerns or questions, you can call the OEB at 1-877-632-2727 or visit their website at www.ontarioenergyboard.ca.