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The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.
With the onset of winter weather and the difficulty that some electricity customers are having paying their bills, North Bay Hydro wants to ensure that customers know their rights and responsibilities when it comes to bill payments and potential disconnection of services for unpaid balances. North Bay Hydro will work with you to avoid disconnection but balances owed are the responsibility of the customer to pay.
Responsibilities – Timelines
Timelines are set out in the Distribution System Code that North Bay Hydro is required to adhere to
Customers will be offered a repayment option and cannot be disconnected if they agree to and follow that arrangement.
A low-income customer may be eligible for the following special rules:
If you are disconnected, North Bay Hydro is required to reconnect within 2 business days of receiving payment in-full or if the customer entering into a payment arrangement; however, North Bay Hydro is not obligated to provide same-day reconnections. Reconnection charges may also apply.
Help with Paying Your Bills
Help is available for low-income consumers through programs including:
Customers can contact the Low Income People Involvement of Nipissing (LIPI) at 705-472-1337 for assistance with LEAP.
Ontario Energy Board
If you feel that the rules have not been followed, or have other concerns or questions, you can call the Ontario Energy Board at 1-877-632-2727 or visit their website at www.oeb.ca.