• Customer Survey

    8% PROVINCIAL REBATE

    Ontario is helping reduce electricity costs for families, businesses and farms. As of January 1, 2017, introduced an 8% rebate for Ontarians. Read more about this program…

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    HYDRO POLES ARE NOT FOR SIGNAGE

    Please remember that you cannot post any sign on a hydro pole. They get in the way of our workers safely accessing the pole to perform maintenance. Please refer to the following Ont Legislation.

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     Residential Customer

    Rights and

    Responsibilities

    Disconnection

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    Emailing North Bay Hydro?

    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue

North Bay Hydro News

North Bay Hydro News

  • PHONE OUTAGE RESOLVED

    Posted on

    Our phone service has been restored Sorry for the inconvenience and thank you for your patience.

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  • NORTH BAY HYDRO’S REGULATORY SCORECARD

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    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period (2013-2017). Utility scorecards track and show comprehensive performance ...

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  • WARNING: SCAM regarding CO2 / Smoke Detectors

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    SCAM ALERT :

    DESPITE CALLS WE ARE RECEIVING – North Bay Hydro is NOT contacting customers to test Carbon Monoxide or Smoke detectors.

    We have received calls from concerned community member’s, stating they were contacted by Carbon Monoxide Canada and require entry into their ...

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  • Warning: Scam calls

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    Public Service Announcement: We have received word that some areas of Ontario are receiving calls from: “Ontario Rebate and Reward Association,” offering rebates on electricity bills and asking for access to homes to verify they were eligible for the rebates. We are not affiliated with this ...

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  • NBH Requires an IT Specialist (CIS Support)

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    The purpose IT Specialist position is to ensure the stability, reliability, security, and performance of the IT infrastructure to support all business functions. This position is responsible for supporting the IT/Billing functions such as AS400 maintenance, printing services, and Sync Operator Function. ...

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  • Notice: Possible Canada Post Work Stoppage

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    With continued discussion of a potential postal strike looming, we want to make sure North Bay Hydro Customers understand how to get the information needed to keep accounts up to date. As always, regardless of whether you receive your bill, you are still responsible for payment on ...

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  • Electrical Safety Awareness Campaign

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    Please note: North Bay Hydro will be conducting a survey on Electrical Safety Awareness in our service region during January and February. You may receive a telephone call from a third-party company, Utility Pulse, who are conducting the questionnaire on our behalf and we would like you to consider ...

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  • New rate application for May 2018

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    Please see the following: North Bay Hydro > Rates

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  • TIME-OF-USE PRICE PERIODS CHANGING NOVEMBER 1ST, 2017

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    The Ontario Energy Board (OEB) is reminding households and small businesses that as of November 1, 2017, the time-of-use (TOU) price periods are changing, as ...

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  • Watch out for text messaging scam

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    Guelph Hydro is warning there is a new hydro scam that uses text messages to target victims, after four customers reported receiving these texts.  North Bay Hydro is also cautioning its customers to be vigilant when receiving texts or emails.  North Bay Hydro will Read Full Story