• Customer Survey

    HIGH WINDS, TREES AND SUPPLY FEEDERS 

    Through the day of November 27, and into the morning of the 28, North Bay Hydro Customers were affected by a number of different outages…

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    ACQUISITION OF ESPANOLA REGIONAL HYDRO

    North Bay Hydro Distribution Limited is welcoming staff and customers from the Espanola and Sables Spanish-Rivers areas. The first phase of the two-phase transaction, approved by the Ontario Energy Board (OEB) allows North Bay Hydro Distribution Limited (NBHDL) and New Espanola Hydro to operate as independent but affiliated utilities until 2022. It will be business as usual for customers of both utilities…

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    8% PROVINCIAL REBATE

    Ontario is helping reduce electricity costs for families, businesses and farms. As of January 1, 2017, introduced an 8% rebate for Ontarians. Read more about this program…

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     Residential Customer

    Rights and

    Responsibilities

    Disconnection

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    Emailing North Bay Hydro?

    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue

North Bay Hydro News

North Bay Hydro News

  • SCAM ALERT: E-CREDIT TRANSFER

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    Please be advised – There is an email that customers are receiving advising them they have a credit e-transfer waiting to be claimed from North Bay Hydro. This is NOT from North Bay Hydro. If you are ever in doubt, please call us at 705-474-8100.

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  • NORTH BAY HYDRO’S REGULATORY SCORECARD

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    NORTH BAY HYDRO’S REGULATORY SCORECARD

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period (2014-2018). ...

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  • DIRECTORS REQUIRED FOR ESPANOLA REGIONAL HYDRO DISTRIBUTION CORPORATION

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    Espanola Regional Hydro Distribution Corporation (ERHDC) is seeking two dynamic individuals from the North Bay, Espanola and/or Sables-Spanish Rivers local business communities to join the Company Board of Directors. ERHDC strives to provide high levels of customer satisfaction and reliable electrical ...

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  • Planned Outage Fri Nov 22 Eastview

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    Please Note: There is a planned outage for this coming Friday – 125 customers will be affected. Map displayed may not be exact.
    ...

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  • NORTH BAY HYDRO REQUIRES A SUBSTATION ELECTRICIAN LEARNER

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    Under the direction of the Distribution Engineer, the Substation Electrician Learner performs switching orders on distribution equipment, provides work protection for different internal and external construction staff as well as performs necessary substation maintenance. For more details, please ...

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  • SCAM ALERT!

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    exNorth Bay residents have reported receiving phone calls threatening disconnection unless a payment is sent through Western Union. Customers have been ...

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  • Cassells Pole Line Relocation

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    City of North Bay Cassells Street Widening Project

    North Bay Hydro will be relocating poles on Cassells from Drew St. to King St. beginning Tuesday May 7th to approximately July 31, 2019. The line relocation is required to accommodate the Cassells Street Widening Project by the City of North ...

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  • NOTICE: Winter disconnection ban ends May 1

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    This is a friendly reminder that the winter-disconnection ban will come to end on May 1st. If you or someone you know are facing challenges ensuring your account is up to date, we are strongly encouraging you to reach out!

    Our dedicated team will determine your eligibility for several options ...

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  • Customer Satisfaction Survey

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    Please Note: North Bay Hydro is running a Customer Satisfaction Survey. The survey will begin Friday March 22nd and run 4-6 weeks.

    Residential customers will be contacted between 6:00pm – 9:00 pm Monday through Saturdays by phone. Businesses during the day, Monday – Fridays.

    The ...

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  • We may be calling you!

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    PLEASE NOTE – You may receive a call regarding the Affordability Fund. This is legitimate and being done to ensure we inform as much of our community as possible.
    Whether you rent or own, live in a house or an apartment, you may qualify.

    THERE ARE THREE ...

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