• Customer Survey

    ACQUISTION OF ESPANOLA REGIONAL HYDRO

    North Bay Hydro Distribution Limited is welcoming staff and customers from the Espanola and Sables Spanish-Rivers areas. The first phase of the two-phase transaction, approved by the Ontario Energy Board (OEB) allows North Bay Hydro Distribution Limited (NBHDL) and New Espanola Hydro to operate as independent but affiliated utilities until 2022. It will be business as usual for customers of both utilities…

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    8% PROVINCIAL REBATE

    Ontario is helping reduce electricity costs for families, businesses and farms. As of January 1, 2017, introduced an 8% rebate for Ontarians. Read more about this program…

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     Residential Customer

    Rights and

    Responsibilities

    Disconnection

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North Bay Hydro News

North Bay Hydro News

  • NORTH BAY HYDRO’S REGULATORY SCORECARD

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    NORTH BAY HYDRO’S REGULATORY SCORECARD

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period (2014-2018). ...

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  • SCAM ALERT!

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    exNorth Bay residents have reported receiving phone calls threatening disconnection unless a payment is sent through Western Union. Customers have been ...

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  • Cassells Pole Line Relocation

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    City of North Bay Cassells Street Widening Project

    North Bay Hydro will be relocating poles on Cassells from Drew St. to King St. beginning Tuesday May 7th to approximately July 31, 2019. The line relocation is required to accommodate the Cassells Street Widening Project by the City of North ...

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  • NOTICE: Winter disconnection ban ends May 1

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    This is a friendly reminder that the winter-disconnection ban will come to end on May 1st. If you or someone you know are facing challenges ensuring your account is up to date, we are strongly encouraging you to reach out!

    Our dedicated team will determine your eligibility for several options ...

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  • Customer Satisfaction Survey

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    Please Note: North Bay Hydro is running a Customer Satisfaction Survey. The survey will begin Friday March 22nd and run 4-6 weeks.

    Residential customers will be contacted between 6:00pm – 9:00 pm Monday through Saturdays by phone. Businesses during the day, Monday – Fridays.

    The ...

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  • We may be calling you!

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    PLEASE NOTE – You may receive a call regarding the Affordability Fund. This is legitimate and being done to ensure we inform as much of our community as possible.
    Whether you rent or own, live in a house or an apartment, you may qualify.

    THERE ARE THREE ...

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  • WARNING: SCAM regarding CO2 / Smoke Detectors

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    SCAM ALERT :

    DESPITE CALLS WE ARE RECEIVING – North Bay Hydro is NOT contacting customers to test Carbon Monoxide or Smoke detectors.

    We have received calls from concerned community member’s, stating they were contacted by Carbon Monoxide Canada and require entry into their ...

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  • Warning: Scam calls

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    Public Service Announcement: We have received word that some areas of Ontario are receiving calls from: “Ontario Rebate and Reward Association,” offering rebates on electricity bills and asking for access to homes to verify they were eligible for the rebates. We are not affiliated with this ...

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  • Electrical Safety Awareness Campaign

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    Please note: North Bay Hydro will be conducting a survey on Electrical Safety Awareness in our service region during January and February. You may receive a telephone call from a third-party company, Utility Pulse, who are conducting the questionnaire on our behalf and we would like you to consider ...

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  • New rate application for May 2018

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    Please see the following: North Bay Hydro > Rates

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