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The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.
Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.
If you get a bounce, or do not receive a response please contact 705-474-8100 Opt 2 to resolve the issue.
North Bay Hydro wants to know what you think! Over the next few weeks we will be conducting our Customer Satisfaction Survey as part of our electricity distributor scorecards. The survey will only take a few minutes and will help us improve our service!
Customers will not be asked for any...
Please use the following link to learn more about North Bay Hydro Distribution Limited donation to LIPI as a result of a customer billing issue recently identified and corrected. North...
Effective July 1, 2022, the Ontario government is expanding eligibility for some residential and other low volume consumers:
Effective January 10, 2022 -To support Ontarians through the ongoing COVID-19 pandemic, the OEB is once again temporarily increasing the flexibility of LEAP:
The new Ontario Business Costs Rebate Program provides support for fixed property tax and energy costs to businesses that are most impacted by public health measures in response to the Omicron variant.
NORTH BAY HYDRO’S REGULATORY SCORECARD
The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period (2018-2022)....
On November 1, 2020, new winter TOU and Tiered prices will be set, and TOU customers will resume paying TOU prices that are different at different times of the day. Since June 1, 2020, residential and small business customers on TOU have been paying a fixed electricity price of 12.8 ¢/kWh for all...
Please see our information on deferral of the May 2020 rate increase to help support the COVID-19 community effort. https://www.northbayhydro.com/rates/#rate-deferral