North Bay Hydro wants to know what you think! Over the next few weeks we will be conducting our Customer Satisfaction Survey as part of our electricity distributor scorecards. The survey will only take a few minutes and will help us improve our service!

Customers will not be asked for any...

Please use the following link to learn more about North Bay Hydro Distribution Limited donation to LIPI as a result of a customer billing issue recently identified and corrected.  North...

Effective July 1, 2022, the Ontario government is expanding eligibility for some residential and other low volume consumers:

• Common areas in individually metered multi-unit complexes that contain at least 50 per cent residential units, such as condominiums;
• Retirement...
  
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Effective January 10, 2022 -To support Ontarians through the ongoing COVID-19 pandemic, the OEB is once again temporarily increasing the flexibility of LEAP:

• LEAP applicants no longer need to be in threat of disconnection or have been disconnected, but they still...
  
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The new Ontario Business Costs Rebate Program provides support for fixed property tax and energy costs to businesses that are most impacted by public health measures in response to the Omicron variant.

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NORTH BAY HYDRO’S REGULATORY SCORECARD

The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period (2018-2022)....

On November 1, 2020, new winter TOU and Tiered prices will be set, and TOU customers will resume paying TOU prices that are different at different times of the day. Since June 1, 2020, residential and small business customers on TOU have been paying a fixed electricity price of 12.8 ¢/kWh for all...

Are you on the budget payment plan? Your June or July bill may include an adjustment for any balance owing or credits. More information about how our equal payment plan works here:

https://www.northbayhydro.com/payments/

Please see our information on deferral of the May 2020 rate increase to help support the COVID-19 community effort. https://www.northbayhydro.com/rates/#rate-deferral

March 17, 2020

Dear Customers/Stakeholders

Despite COVID-19 our values remain the same; Safety, Reliability, and Community

North Bay Hydro Distribution Limited’s (NBHDL) management team has been closely monitoring the evolution of the COVID-19...