The Ontario Energy Board issued its Distribution Rate Order Decision for approval of distribution rates, effective May 1, 2017.

Please see the attached Decision and Order for further information.

Dec_Rate ...

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North Bay Hydro is running a Customer Satisfaction Survey. The survey will begin January 9th and run 4-6 weeks.

Residential customers will be contacted between 6:00pm – 9:00 pm Monday through Saturdays by phone. Businesses during the day, Monday – Fridays.

The survey is conducted ...

North Bay Hydro is currently working on upgrading existing infrastructure to ensure long term reliability for our community for both today, and the future.

During this time, certain loads in the areas of Pinewood, Thibeault Terrace, and Highway 11 North, have been shifted, and are being fed ...

The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period (2011-2015). The scorecard includes traditional metrics for assessing a ...

North Bay Hydro has submitted its 2017 electricity distribution rate application to the Ontario Energy Board for rates effective May 1, 2017. The proposed rate application would result in a slight decrease for Residential customers (750 kWh) of ($1.01) per month (-.70%). Small business customers (2,000 ...

The Ontario Energy Board issued its Distribution Rate Order Decision for approval of distribution rates, effective May 1, 2016.

Please see the Decision and Order below for further information.

Dec_RateOrder_North ...