North Bay Hydro is pleased to announce that the Government of Ontario has implemented a temporary 45-day emergency relief to all households, farms and small businesses who pay time-of-use (TOU) electricity rates. If you are a North Bay Hydro customer, and are eligible, all electricity consumed after...

Effective immediately, the OEB is extending the current ban on electricity disconnections for non-payment for all residential customers to July 31, 2020. Low-volume, small business customers will now also be protected by the ban. In addition, the OEB is calling on distributors to be more flexible...

March 17, 2020

Dear Customers/Stakeholders

Despite COVID-19 our values remain the same; Safety, Reliability, and Community

North Bay Hydro Distribution Limited’s (NBHDL) management team has been closely monitoring the evolution of the COVID-19...

Please be advised – There is an email that customers are receiving advising them they have a credit e-transfer waiting to be claimed from North Bay Hydro. This is NOT from North Bay Hydro. If you are ever in doubt, please call us at 705-474-8100.

NORTH BAY HYDRO’S REGULATORY SCORECARD

The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period (2014-2018)....

Please Note: There is a planned outage for this coming Friday – 125 customers will be affected. Map displayed may not be exact.

Under the direction of the Distribution Engineer, the Substation Electrician Learner performs switching orders on distribution equipment, provides work protection for different internal and external construction staff as well as performs necessary substation maintenance. For more details, please...

North Bay residents have reported receiving phone calls threatening disconnection unless a payment is sent through Western Union. Customers have been...

City of North Bay Cassells Street Widening Project

North Bay Hydro will be relocating poles on Cassells from Drew St. to King St. beginning Tuesday May 7th to approximately July 31, 2019. The line relocation is required to accommodate the Cassells Street Widening Project by the City of North...

This is a friendly reminder that the winter-disconnection ban will come to end on May 1st. If you or someone you know are facing challenges ensuring your account is up to date, we are strongly encouraging you to reach out!

Our dedicated team will determine your eligibility for several options...