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    CEAP INFORMATION PAGE

    North Bay Hydro Distribution limited (NBHDL) is pleased to support the Ontario Governments launch of the COVID-19 Energy Assistance Program for Residential Customers (CEAP) and, starting August 31, the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) . The Government of Ontario is providing relief to support eligible customers struggling to pay their energy bills as a result of COVID-19.

    Click Here for CEAP for Residential Customers

    Click Here for CEAP for Small Businesses


    GET THE LATEST INFORMATION ON OUR COVID-19 INFORMATION PAGE

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    ACQUISITION OF ESPANOLA REGIONAL HYDRO

    North Bay Hydro Distribution Limited is welcoming staff and customers from the Espanola and Sables Spanish-Rivers areas. The first phase of the two-phase transaction, approved by the Ontario Energy Board (OEB) allows North Bay Hydro Distribution Limited (NBHDL) and New Espanola Hydro to operate as independent but affiliated utilities until 2022. It will be business as usual for customers of both utilities…

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    NEW RATE APPLICATION FOR MAY 2020

    North Bay Hydro has submitted its 2020 electricity distribution rate application to the Ontario Energy Board for rates effective May 1, 2020.
    Read more…

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    Residential Customer

    Rights and

    Responsibilities

    Disconnection

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    Emailing North Bay Hydro?

    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue

North Bay Hydro News

North Bay Hydro News

  • NORTH BAY HYDRO’S REGULATORY SCORECARD

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    NORTH BAY HYDRO’S REGULATORY SCORECARD

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period (2015-2019)....

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  • Customer now has choice

    Posted on

    On November 1, 2020, new winter TOU and Tiered prices will be set, and TOU customers will resume paying TOU prices that are different at different times of the day. Since June 1, 2020, residential and small business customers on TOU have been paying a fixed electricity price of 12.8 ¢/kWh for all...

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  • SCAM ALERT

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  • COVID-19 Safety Measures

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    March 17, 2020

    Dear Customers/Stakeholders

    Despite COVID-19 our values remain the same; Safety, Reliability, and Community

    North Bay Hydro Distribution Limited’s (NBHDL) management team has been closely monitoring the evolution of the COVID-19...

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  • Payment Plan Update

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    Are you on the budget payment plan? Your June or July bill may include an adjustment for any balance owing or credits. More information about how our equal payment plan works here:

    https://www.northbayhydro.com/payments/

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  • Rate Deferral

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    Please see our information on deferral of the May 2020 rate increase to help support the COVID-19 community effort. https://www.northbayhydro.com/rates/#rate-deferral

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  • Planned Outage Fri Nov 22 Eastview

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    Please Note: There is a planned outage for this coming Friday – 125 customers will be affected. Map displayed may not be exact.

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  • SCAM ALERT: E-CREDIT TRANSFER

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    Please be advised – There is an email that customers are receiving advising them they have a credit e-transfer waiting to be claimed from North Bay Hydro. This is NOT from North Bay Hydro. If you are ever in doubt, please call us at 705-474-8100.

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  • NORTH BAY HYDRO REQUIRES A SUBSTATION ELECTRICIAN LEARNER

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    Under the direction of the Distribution Engineer, the Substation Electrician Learner performs switching orders on distribution equipment, provides work protection for different internal and external construction staff as well as performs necessary substation maintenance. For more details, please...

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  • SCAM ALERT!

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    exNorth Bay residents have reported receiving phone calls threatening disconnection unless a payment is sent through Western Union. Customers...

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