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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    2024 IRM Application

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    Residential Customer

    Rights and



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Ontario Electricity Rebate (OER)– Expanded Eligibility

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Effective July 1, 2022, the Ontario government is expanding eligibility for some residential and other low volume consumers:

  • Common areas in individually metered multi-unit complexes that contain at least 50 per cent residential units, such as condominiums;
  • Retirement residences that are not long-term care homes, but do not meet eligibility criteria as a residential multi-unit complex; and
  • Residential mobile home parks.

The OER provides eligible customers with a 17% reduction on the amount of their bill before HST.

Applying for the OER

If your account has a demand for electricity greater than 50 kW, uses more than 250,000 kWh a year, and meets the current or expanded eligibility requirements (as of July 1, 2022), and you aren’t already receiving OER, please submit an online OER Self-Declaration Form. You can find the form here.

For accounts that qualify under the expanded eligibility requirements, we encourage you to submit the form in advance or as soon as possible, so you don’t miss out on the rebate for any period.

We’re here to help

If you have any questions, please email us at customerservice@northbayhydro.com or call


More information can also be found at www.ontario.ca/laws/statute/16o19

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