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The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.
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North Bay Hydro strives to provide high levels of customer satisfaction and reliable electrical service with the lowest feasible number of interruptions of minimum duration. We value employee and public safety and will assist customers in becoming informed about economical and efficient uses of electricity. We are committed to promoting responsible energy consumption and environmental management. With issues such as Global Warming and power shortages/outages in the public eye, and at the forefront of the news, it has become more important than ever to promote the need for responsible energy management.
North Bay Hydro operates a number of incentives designed to reduce the amount of energy being consumed, and to promote effective environmental conservation. Organizing events where our customers can exchange their old incandescent light bulbs for new energy-efficient compact fluorescent ones is just one of the things that we are doing to fulfill our mandate of a greener North Bay.