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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    2024 IRM Application

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    Residential Customer Rights and Responsibilities: Disconnections

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    Bill S-211 Fighting Against Forced Labour and
    Child Labour in Supply Chains Act

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Community Power

North Bay Hydro strives to provide high levels of customer satisfaction and reliable electrical service with the lowest feasible number of interruptions of minimum duration. We value employee and public safety and will assist customers in becoming informed about economical and efficient uses of electricity. We are committed to promoting responsible energy consumption and environmental management. With issues such as Global Warming and power shortages/outages in the public eye, and at the forefront of the news, it has become more important than ever to promote the need for responsible energy management.

North Bay Hydro operates a number of incentives designed to reduce the amount of energy being consumed, and to promote effective environmental conservation. Organizing events where our customers can exchange their old incandescent light bulbs for new energy-efficient compact fluorescent ones is just one of the things that we are doing to fulfill our mandate of a greener North Bay.

  • We are 100% self-funded through electrical distribution rates and service charges
  • We pay taxes, we are not funded or subsidized by taxes
  • North Bay Hydro staff includes 47 full-time employees
  • We receive an average of 2,400 customer contact calls per month
  • We respond to an average of 130 service calls per month
  • We read an average of 23,000 meters per month