Rates

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    2021 Rate Application

    North Bay Hydro Distribution Limited’s application to its Regulator, the Ontario Energy Board (OEB), to change its electricity distribution rates was filed on January 5th, 2020. The rate changes will affect all customer classes. The rate changes are proposed to be effective May 1, 2021, when approved.

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    CEAP INFORMATION PAGE

    Update July 21, 2021: The CEAP and CEAP for Small Business programs are now closed.


    GET THE LATEST INFORMATION ON OUR COVID-19 INFORMATION PAGE

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    ACQUISITION OF ESPANOLA REGIONAL HYDRO

    North Bay Hydro Distribution Limited is welcoming staff and customers from the Espanola and Sables Spanish-Rivers areas. The first phase of the two-phase transaction, approved by the Ontario Energy Board (OEB) allows North Bay Hydro Distribution Limited (NBHDL) and New Espanola Hydro to operate as independent but affiliated utilities until 2022. It will be business as usual for customers of both utilities…

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    Disconnection

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Rates

To see past rate information, please go to https://www.northbayhydro.com/rates-archive/


2021 Rate Application

Please go to the following link: 2021 Rate Application


Current Rates and Schedule – Effective May 1, 2021

The Ontario Energy Board (OEB) has announced new, lower electricity prices for households and small businesses, under the Regulated Price Plan (RPP). The summer Time-of-Use (TOU) hours, and the summer Tier threshold for residential customers, will also come into effect May 1, 2021.

As of May 1, 2021, the Ontario Energy Board has announced the following prices for Time of Use and Tiered Prices:

The Government is also decreasing the Ontario Electricity Rebate (OER) from 21.2% to 18.9% effective May 1, 2021. The Government’s intention is that, for residential and small business customers, the reduction in the electricity price will be offset by the change in the OER. The OER is a total pre-tax credit that appears at the bottom of electricity bills. As a result of lower RPP prices and the reduced OER, typical residential customer bills will be held stable. The typical residential RPP customer uses 700 kWh of electricity per month.

North Bay Hydro knows that our customers may be experiencing hardship and we are here to help. Our commitment to customers is to work together to find solutions that take these challenging times into consideration, whether that means payment arrangements or providing information and direction to programs that may be available to assist (see the links below!).

If you would like more information, please visit our website, or simply reach out to our Customer Service department at customerservice@northbayhydro.com or 705-474-8100.

Current Rates and Schedule – Effective Feb 23, 2021

Since January 1, 2021, RPP customers have been paying a fixed electricity price of 8.5 ¢/kWh regardless of the time of day or the total volume consumed. This fixed pricing was mandated by the Government of Ontario and expires at the end of the day on February 22, 2021.

As of February 23rd, 2021, the Ontario Energy Board has announced the following prices for Time of Use and Tiered Prices:

North Bay Hydro knows that our customers may be experiencing hardship and we are here to help. Our commitment to customers is to work together to find solutions that take these challenging times into consideration, whether that means payment arrangements or providing information and direction to programs that may be available to assist (see the links below!).

If you would like more information, please visit our website, or simply reach out to our Customer Service department at customerservice@northbayhydro.com or 705-474-8100.

 


Off-Peak Electricity Rates Extended to Provide Relief for Families, Small Businesses And Farms

Lower rates will help offset the costs of staying home during COVID-19

The Ontario government is once again extending electricity rate relief for families, small businesses and farms to support those spending more time at home while the province maintains the Stay-at-Home Order in the majority of public health regions. The government will continue to hold electricity prices to the off-peak rate of 8.5 cents per kilowatt-hour until February 22, 2021. This lower rate is available 24 hours per day, seven days a week for Time-Of-Use and tiered customers.

The price change will happen automatically. No customer action is required. For more information, visit oeb.ca

North Bay Hydro knows that our customers may be experiencing hardship and we are here to help. Our commitment to customers is to work together to find solutions that take these challenging times into consideration, whether that means payment arrangements or providing information and direction to programs that may be available to assist (see the links below!). If you would like more information, please visit our website, or simply reach out to our Customer Service department at customerservice@northbayhydro.com or 705-474-8100.


SUPPORT FOR CUSTOMERS DURING THE PROVINCE-WIDE SHUTDOWN – JANUARY 1ST, 2020

The province-wide shutdown means that more people will be staying home or running their small businesses from home. The Ontario Government has taken steps to hold the price of electricity at 8.5 ¢/kWh for electricity used from January 1 until the end of the day on January 28, 2021. Residential, small business and farm customers on Time-of-Use and Tiered price plans set under the Ontario Energy Board’s Regulated Price Plan will pay that fixed price. So, no matter what time of day you use your electricity, or how much you use, the fixed price will apply.

The price change will happen automatically. No customer action is required. For more information, visit oeb.ca

North Bay Hydro knows that our customers may be experiencing hardship and we are here to help. Our commitment to customers is to work together to find solutions that take these challenging times into consideration, whether that means payment arrangements or providing information and direction to programs that may be available to assist (see the links below!). If you would like more information, please visit our website, or simply reach out to our Customer Service department at customerservice@northbayhydro.com or 705-474-8100.

Important Links:

Official Announcement
https://www.oeb.ca/newsroom/2020/oeb-covid-19-update

North Bay Hydro Assistance Programs
https://www.northbayhydro.com/residential/assistance-programs/

Best Regards,
The North Bay Hydro Team


Current Rates and Schedule – Effective Nov 1, 2020

The Ontario Energy Board issued its Distribution Rate Order Decision for approval of distribution rates, effective Nov 1, 2020. This Order was originally approved for May 1, 2020, but was delayed in response the provincial COVID-19 pandemic. Please see the attached Decision and Order for further information.  Tariff of Rates & Charges

Tiered rates

Customers under tiered rate, pay one set rate for the electricity they consume up to a predetermined kilowatt-hour (kWh) threshold each month. Once customers exceed the monthly threshold, they are billed at a higher rate per kWh for all additional electricity consumed in that month.

Starting November 1, 2020, tiered rates will be as follows:

Residential
Above 1,000 kWh: 14.6 ¢
First 1,000 kWh: 12.6 ¢

Business
Above 750 kWh: 14.6 ¢
First 750 kWh: 12.6 ¢

The tier threshold for customers that are paying tiered RPP prices remains unchanged as the winter threshold was maintained throughout the summer 2020 period in response to COVID-19. For more information, please CLICK HERE


New COVID-19 Recovery Rate for TOU Customers – June 1, 2020

The provincial government announced a new COVID-19 Recovery Rate for Ontario electricity customers on Time-of-Use (TOU) pricing. This fixed electricity price of 12.8 ¢/kWh will be automatically applied to all TOU customers 24 hours a day, 7 days a week and in place from June 1 – October 31, 2020.

The COVID-19 Recovery Rate of 12.8¢/kWh, is based on the average cost of electricity and is set by the Ontario Energy Board. This fixed rate will continue to suspend TOU prices in a fiscally responsible manner, as per the Ontario Energy Board.

North Bay Hydro knows that our customers may be experiencing hardship and we are here to help. Our commitment to customers is to work together to find solutions that take these challenging times into consideration, whether that means payment arrangements or providing information and direction to programs that may be available to assist (see the links below!). If you would like more information, please visit our website, or simply reach out to our Customer Service department at customerservice@northbayhydro.com or 705-474-8100.

Important Links:

Official Announcement

https://news.ontario.ca/mndmf/en/2020/05/ontario-provides-consumers-with-greater-stability-and-predictability-with-their-electricity-bills.html

North Bay Hydro Assistance Programs

https://www.northbayhydro.com/residential/assistance-programs/

Best Regards,

The North Bay Hydro Team


 

Emergency Order (EO) Deferral of Global Adjustment Charges

To provide companies with temporary relief on their electricity bills during the COVID-19 pandemic, the Ontario government implemented an Emergency Order (EO) on Friday, May 1, 2020 and is deferring a portion of the Global Adjustment (GA) charges for industrial and commercial electricity consumers that do not participate in the Regulated Price Plan (RPP), starting April 2020.

The GA rate has been set at $0.115 per kilowatt-hour, which is roughly in line with the March 2020 value. Class A consumers who participate in the Industrial Conservation Initiative (ICI) (link to IESO) will receive the same percentage reduction in GA charges.– Class A eligible customers are notified directly by North Bay Hydro.

RPP customers are not impacted by this change and are receiving relief through the RPP pricing. Most residential and small commercial customers (and some larger commercial customers) are on the RPP.
However, residential and small commercial customers who are enrolled with a retailer are impacted by this change.
The government intends to keep this relief in place through the end of June 2020, subject to necessary extensions and approvals. It is the Province’s intention to recover the costs of this rate deferral beginning in January 2021.

Please contact us if you have any questions about your bill.


RATE DEFERRAL

In continuing efforts to help our customers during these difficult times, I am pleased to announce that North Bay Hydro Distribution Limited has selected to defer our Ontario Energy Board (OEB) approved May 1, 2020 rate increase to November 1, 2020.  This, in addition to the number of initiatives previously implemented, exemplifies the importance we put on you, our customers.

Matt Payne, P. Eng.
President and Chief Executive Officer