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    Ontario is helping reduce electricity costs for families, businesses and farms. As of January 1, 2017, introduced an 8% rebate for Ontarians. Read more about this program…

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    Please remember that you cannot post any sign on a hydro pole. They get in the way of our workers safely accessing the pole to perform maintenance. Please refer to the following Ont Legislation.

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     Residential Customer

    Rights and



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    Emailing North Bay Hydro?

    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue


Ontario One Call

Ontario One Call

Dig Safely

If you plan on digging on your property to install a fence, plant a tree, or for other reasons, have a cable locate done to ensure you don’t come into contact with underground electrical cables. Striking an underground cable can result in serious injuries or death. By contacting Ontario One Call before you dig, you’ll stay safe and avoid unnecessary damage to buried lines.

To request an underground cable locate: 

  • Call Ontario One Call at 1-800-400-2255
  • Submit an e-ticket at on1call.com

Ontario One Call is open 24 hours a day, seven days a week. Please provide at least five working days’ notice. After Ontario One Call dispatches your request and we determine that there are cables in the area to be excavated, a service representative will visit your premises and mark them free of charge.