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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    2024 IRM Application

    Download Application

    Residential Customer

    Rights and



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Moving – Within the North Bay Hydro Service Area

Fill this form out if you’re a customer requesting electrical service at a new location.

Moving Out – Service No Longer Required

Fill this form out if you’re a customer requesting to cancel your electrical service.

Get Answers to Common Questions

How much notice do I need to give?

Please submit your fully completed service agreement at least 48 business hours prior to the date.

Do I have to pay a set up service charge?

There is a charge of $30.00 plus HST for setting up or moving an account.

Do customers have to pay a security deposit?

A security deposit is required on all accounts. It may be waived under the following circumstance(s);
• You have been a North Bay Hydro residential customer within the last two years and have 12 months of good payment history General Service customer require 5 years good payment.

You security deposit earns interest. The interest is credited to your account at least every 12 months or on return of your security deposit, whichever comes first.

Your deposit is refunded back to your hydro account after one full year of good payment history.