• Customer Survey


    Ontario is helping reduce electricity costs for families, businesses and farms. As of January 1, 2017, introduced an 8% rebate for Ontarians. Read more about this program…

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    Please remember that you cannot post any sign on a hydro pole. They get in the way of our workers safely accessing the pole to perform maintenance. Please refer to the following Ont Legislation.

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     Residential Customer

    Rights and



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    Emailing North Bay Hydro?

    Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

    If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue


Moving – Within the North Bay Hydro Service Area

Fill this form out if you’re a customer requesting electrical service at a new location.

Moving Out – Service No Longer Required

Fill this form out if you’re a customer requesting to cancel your electrical service.

Get Answers to Common Questions

How much notice do I need to give?

Please submit your fully completed service agreement at least 48 business hours prior to the date.

Do I have to pay a set up service charge?

There is a charge of $30.00 plus HST for setting up or moving an account.

Do customers have to pay a security deposit?

A security deposit is required on all accounts. It may be waived under the following circumstance(s);
• You have been a North Bay Hydro residential customer within the last two years and have 12 months of good payment history General Service customer require 5 years good payment.

You security deposit earns interest. The interest is credited to your account at least every 12 months or on return of your security deposit, whichever comes first.

Your deposit is refunded back to your hydro account after one full year of good payment history.