Feedback

  • Left Homepage Side Bar

    Switch to e-Billing Today!

    Switch to North Bay Hydro’s e-Billing and streamline the way you manage your account. Enjoy secure, convenient access to your bills anytime, anywhere, while staying organized and saving time. Make the move to paperless billing and experience the difference today.

    Click Here


    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

    Click Here


    2025 IRM Application

    Download Application


    Residential Customer Rights and Responsibilities: Disconnections

    Click Here


    Bill S-211 Fighting Against Forced Labour and
    Child Labour in Supply Chains Act

    Click Here


Feedback

We value your feedback

We value your feedback

Have Your Say

Call us at 705.474.8100, visit us on Facebook or Twitter or send us your feedback using the form below.

    Your Name (required)

    Your Email (required)

    Your Message

    Frequently Asked Questions

    How can I conserve energy in my home?

    There are many free and inexpensive ways to conserve energy in your home. Some improvements for your home will cost money, but these are often good investments that will reduce your electricity bills in the future. For tips and ideas, see the Ontario Power Authority’s www.saveONenergy.ca website.

    Why is my electricity bill so much higher than last year at this time?

    There are a number of factors that could have an unexpected impact on your energy usage. Here are a few:

    Seasonal Differences
    Changes in the season can have an impact on the amount of electricity you use. The weather may have been much warmer or cooler this past month than in the previous comparable months.

    Equipment Operation/Changes
    Another factor could be the operation or changes in equipment. Have there been any problems with your equipment? Have you changed your main source of heating/cooling?

    If none of these factors can reasonably explain the difference in your bill, give us a call and we will look at your account further to help determine the cause of increased usage.

    How does a smart meter work?

    On an hourly basis, the amount of electricity you use is tracked by the smart meter on your home. Each day, this hourly information is sent by wireless connection to a data collector located in your neighbourhood. The data is sent to the provincial smart meter data repository which calculates how much electricity was used during on-peak, mid-peak and off-peak hours.

    This information is returned to North Bay Hydro to calculate your bill. This energy use information will also help in the development of electricity forecasts and will help the Ontario Energy Board determine future time-of-use prices. Only authorized parties, such as North Bay Hydro, will have access to the highly secure database.

    Homeowners will have access to their energy use data in two ways:
    North Bay Hydro invoices will provide consumption data each billing cycle; and It is North Bay Hydro’s intention to make the previous day’s energy consumption information available each morning on a secure personalized web page.This information allows you to manage your energy use based on time-of-use prices.

    What is time of use pricing?

    With time-of-use prices, the price of electricity will depend on when you use it. Time-of-use prices reflect the fact that the cost to provide electricity changes throughout the day. When demand is low, less expensive sources of electricity are used. When demand rises, more expensive forms of electricity production are called upon, making prices higher.

    Image for Time of Use Pricing

    Why time of use pricing?

    A. Large quantities of electricity can’t be stored in a practical way, so it must be produced to meet demand on an instantaneous basis. As a result, the province needs enough generating capacity to meet the highest levels of demand at any one time. In 2006, for example, Ontario demand surpassed 25,000 MW for only 32 hours of the year. As a result, the province needed the extra production capacity – just to meet those few hours when demand reached record levels.

    High demand peaks affect the power system in three ways:
    They strain the power system. Particularly during sustained heat-waves, power generators work at almost full capacity.
    High demand pushes up the cost to produce electricity. At peak, more expensive types of electricity production are called upon.
    Peak demand forecasts are used by power system planners to determine how much more power production the province will need in the years ahead. The higher the demand peaks, the more investment will be needed in the electricity system – building new generation plants, new transmission and distribution infrastructure.
    Current Ontario Energy Board Rates

    What can I do to make the most of TOU pricing?

    Here are some simple tips to make time-of-use prices work for you:
    When it is time for new appliances, purchase appliances with timers.
    You can set your washing machine, dryer, dish washer to come on during non-peak times.

    Saving your money, the grid and cutting greenhouse gas:
    Try setting your dishwasher to start after 10:00 pm when off-peak prices begin.
    Clothes dryers consume a lot of energy. Wait until evening or the weekend and you’ll pay a third of the cost.

    Set your air conditioner a few degrees higher than you normally would, and turn it off when no-one is home. Making wise use of your air conditioner will have the biggest impact on your summer energy bill. In winter, turn the heat down a couple of degrees when you’re not at home. Even if you’re home is heated with gas or oil, you’ll reduce the cost of operating the furnace fan. Run cold-water washes during off-peak hours.

    If you have a pool, run your pump and heater during off-peak hours. You may only need to run your pump for six or eight hours a day. Turn off or unplug any appliance or light that is not needed. Why pay for electricity that you’re not using?

    Future smart appliances outfitted with computer chips will be able to sense when the transmission system are stressed and partially turn themselves off to save critical kilowatts — potentially staving off catastrophe. Consumers will experience minimal impact when their dryer’s heating element temporarily cool as the drum keeps tumbling until the grid re-stabilize.

    Why has my hydro bill increased so much this month?

    The cost of your monthly bill depends on many factors. Ask yourself the following questions which could be related to this increase.
    1. Have I purchased new appliances and started using them?
    2. Is it much colder/warmer this season compared to last year?
    3. Has your work schedule changed?

    When there's an outage, I try to call but I can never get through. What should I do?

    During power outages, we typically have an overload of phone calls. If the outage is an emergency, please call 9-1-1. If not, please either use our outage submission form here or check out power outage map or live Twitter feed to see if we’ve already located the outage. We thank you for being patient during this time.

    Why do I use so much more energy during off-peak hours?

    Off-peak hours account for the majority of the day as well as all weekend and on holidays so it is only natural that you would see a higher consumption during off-peak hours. Luckily, this is when electricity prices are their lowest.

    How do I remove my name from the account if I no longer live at that adress?

    Simply call to our office to final the current account that is in both names. If your account has a credit, it will be refunded in a cheque and it will be payable to both names on the account.

    You will then have to set up new service in the person’s name that is living in the house. They will have to complete the Service Agreement form and provide a copy of two pieces of ID, one being a photo ID.