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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    Residential Customer

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    Disconnection

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    If you get a bounce, or do not receive a response please contact 705-474-8100 Opt 2 to resolve the issue.

North Bay Hydro News

North Bay Hydro News

  • Planned Outage Fri Nov 22 Eastview

    Posted on

    Please Note: There is a planned outage for this coming Friday – 125 customers will be affected. Map displayed may not be exact.

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  • SCAM ALERT: E-CREDIT TRANSFER

    Posted on

    Please be advised – There is an email that customers are receiving advising them they have a credit e-transfer waiting to be claimed from North Bay Hydro. This is NOT from North Bay Hydro. If you are ever in doubt, please call us at 705-474-8100.

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  • SCAM ALERT!

    Posted on

    exNorth Bay residents have reported receiving phone calls threatening disconnection unless a payment is sent through...

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  • Cassells Pole Line Relocation

    Posted on

    City of North Bay Cassells Street Widening Project

    North Bay Hydro will be relocating poles on Cassells from Drew St. to King St. beginning Tuesday May 7th to approximately July 31, 2019. The line relocation is required to accommodate the Cassells Street Widening Project by the City of North...

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  • NOTICE: Winter disconnection ban ends May 1

    Posted on

    This is a friendly reminder that the winter-disconnection ban will come to end on May 1st. If you or someone you know are facing challenges ensuring your account is up to date, we are strongly encouraging you to reach out!

    Our dedicated team will determine your eligibility for several options...

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  • Customer Satisfaction Survey

    Posted on

    Please Note: North Bay Hydro is running a Customer Satisfaction Survey. The survey will begin Friday March 22nd and run 4-6 weeks.

    Residential customers will be contacted between 6:00pm – 9:00 pm Monday through Saturdays by phone. Businesses during the day, Monday – Fridays.

    The...

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  • We may be calling you!

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    PLEASE NOTE – You may receive a call regarding the Affordability Fund. This is legitimate and being done to ensure we inform as much of our community as possible.
    Whether you rent or own, live in a house or an apartment, you may qualify.

    THERE ARE THREE...

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  • WARNING: SCAM regarding CO2 / Smoke Detectors

    Posted on

    SCAM ALERT :

    DESPITE CALLS WE ARE RECEIVING – North Bay Hydro is NOT contacting customers to test Carbon Monoxide or Smoke detectors.

    We have received calls from concerned community member’s, stating they were contacted by Carbon Monoxide Canada and require entry into their...

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  • Warning: Scam calls

    Posted on

    Public Service Announcement: We have received word that some areas of Ontario are receiving calls from: “Ontario Rebate and Reward Association,” offering rebates on electricity bills and asking for access to homes to verify they were eligible for the rebates. We are not affiliated with this...

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  • Electrical Safety Awareness Campaign

    Posted on

    Please note: North Bay Hydro will be conducting a survey on Electrical Safety Awareness in our service region during January and February. You may receive a telephone call from a third-party company, Utility Pulse, who are conducting the questionnaire on our behalf and we would like you to consider...

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