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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    2025 IRM Application

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    Residential Customer Rights and Responsibilities: Disconnections

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    Bill S-211 Fighting Against Forced Labour and
    Child Labour in Supply Chains Act

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Highway 17 East Outage #2 for Conductor Replacement (68) – New

Posted on October 29th, 2024 at 1:57 pm

Planned Outage

Customers Affected: 23
Crew Status: Preparation
Cause: Conductor Replacement
Outage Start: November 1, 2024, 9:00
Restoration Time: November 1, 20224, 13:00
Notes: There will be a planned outage on Friday, November 1, 2024 from 9:00am to 1:00pm to replace conductors.  The outage will be on Highway 17 East, from West of Birchcove Road easterly to the city limits.  The outage will include Birchcove Road and associated minor roads in the area.

Highway 17 East Outage for Conductor Replacements (67) – New

Posted on October 29th, 2024 at 1:49 pm

Planned Outage

Customers Affected: 65
Crew Status: Preparation
Cause: Conductor replacement
Outage Start: 8:30, October 30, 2024
Restoration Time: 12:30, October 30, 2024
Notes: There will be a planned outage on October 30 from 8:30am to 12:30pm to replace conductors in the Highway 17 area around Dugas Bay, from west of Bayview Drive easterly to the city limits.  The area will include all Bayview Drive, Ross Drive, Birchcove Road and other minor roads.

Power Outage on Main Street West (66) – Restored

Posted on September 28th, 2024 at 12:34 pm

This outage has been restored.

Power Outage on Main Street West (66) – Updated

Posted on September 28th, 2024 at 12:34 pm

General Outage

Customers Affected: 240
Crew Status: Fixed
Cause: unknown
Outage Start: 9:30
Restoration Time: 12:33
Notes:

North Bay Hydro
is aware of an outage affecting approximately 240 customers in the areas
surrounding Main Street West, West of Nipissing St. The cause of the outage is currently unknown, crews are
investigating. Restored at12:33pm.

Power Outage on Main Street West (66) – New

Posted on September 28th, 2024 at 11:34 am

General Outage

Customers Affected: 240
Crew Status: Investigating
Cause: unknown
Outage Start: 9:30
Restoration Time: 15:30
Notes:

North Bay Hydro
is aware of an outage affecting approximately 240 customers in the areas
surrounding Main Street West, West of Nipissing St. The cause of the outage is currently unknown, crews are
investigating. Estimated restoration time is 3:30pm.

Planned Outage – Hwy 17 East Area (65) – Restored

Posted on September 15th, 2024 at 3:37 pm

This outage has been restored.

Planned Outage – Hwy 17 East Area (65) – New

Posted on September 11th, 2024 at 3:22 pm

Planned Outage

Customers Affected: 50
Crew Status: Planned
Cause: Equipment Replacement
Outage Start: 6:00
Restoration Time: 9:00
Notes: Outage Notice: North Bay Hydro will be performing a planned outage affecting approximately 50 customers in the area surrounding Highway 17 East including Bayfield Rd and Birchcove Rd in order to safely replace equipment. The outage is scheduled to take place on Sunday, September 15, 2024 @ 6:00am and may be up to 3 hours in duration.

Power Outage on Cartier St. (64) – Restored

Posted on August 22nd, 2024 at 9:33 pm

This outage has been restored.

Power Outage on Cartier St. (64) – Updated

Posted on August 22nd, 2024 at 9:33 pm

General Outage

Customers Affected: 20
Crew Status: Restored
Cause: Under ground Cable Fault & blown transformer
Outage Start: 15:20
Restoration Time: 21:30
Notes:

North Bay Hydro
is aware of an outage affecting approximately 20 customers in the areas
surrounding Cartier St. The cause of the outage is due to an Underground cable fault and blown transformer, crews are currently repairing equipment .  Restored at  9:30pm.

Power Outage on Cartier St. (64) – New

Posted on August 22nd, 2024 at 8:34 pm

General Outage

Customers Affected: 20
Crew Status: Repairing
Cause: Under ground Cable Fault & blown transformer
Outage Start: 15:20
Restoration Time: 22:00
Notes:

North Bay Hydro
is aware of an outage affecting approximately 20 customers in the areas
surrounding Cartier St. The cause of the outage is due to an Underground cable fault and blown transformer, crews are currently repairing equipment . Estimated restoration time is 10:00pm.

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