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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    2025 IRM Application

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    Residential Customer Rights and Responsibilities: Disconnections

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    Bill S-211 Fighting Against Forced Labour and
    Child Labour in Supply Chains Act

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Outage Hwy 63 & Surrounding Areas (71) – Restored

Posted on November 11th, 2024 at 11:49 pm

This outage has been restored.

Outage – Highway 63 Area (72) – New

Posted on November 11th, 2024 at 11:49 pm

General Outage

Customers Affected: 20
Crew Status: Repairs in Progress
Cause: Tree Contact
Outage Start: 21:45
Restoration Time: 01:00
Notes: North Bay Hydro is aware of an outage affecting approximately 20 customers on Hwy 63 and surrounding areas. The cause is due to a tree contact, restorations efforts are in progress. Estimated restoration time is 1:00 am. 

Outage Hwy 63 & Surrounding Areas (71) – Updated

Posted on November 11th, 2024 at 11:28 pm

General Outage

Customers Affected: 200
Crew Status: Investigating
Cause: Tree Contact
Outage Start: 21:45
Restoration Time: 01:00
Notes: North Bay Hydro is aware of an outage affecting approximately 200 customers on Hwy 63 and surrounding areas. The cause is due to a tree contact, restorations efforts are in progress. Estimated restoration time is 1:00 am. 

Outage Hwy 63 & Surrounding Areas (71) – New

Posted on November 11th, 2024 at 10:48 pm

General Outage

Customers Affected: 200
Crew Status: Investigating
Cause: Unknown
Outage Start: 21:45
Restoration Time: 01:00
Notes: North Bay Hydro is aware of an outage affecting approximately 200 customers on Hwy 63 and surrounding areas. The cause is currently unknown, crews are investigating. Estimated restoration time is 1:00 am. 

Downtown Outage – Broken Pole on McIntyre St. and Fisher St. (70) – Restored

Posted on November 6th, 2024 at 1:04 am

This outage has been restored.

Downtown Outage – Broken Pole on McIntyre St. and Fisher St. (70) – Updated

Posted on November 6th, 2024 at 1:04 am

General Outage

Customers Affected: 50
Crew Status: Replacing pole
Cause: Broken Pole
Outage Start: 17:33
Restoration Time: 1:03
Notes: A vehicle broke a pole on the corner of McIntyre Street and Fisher Street causing an outage downtown.  The pole area has been isolated and power has been restored to the surrounding area.  Remaining streets without power include parts of Fisher St., McIntyre St. and Regina St. Crews are currently working at replacing the pole. Restoration time is expected to be 2:00am.  Power has been restored to all areas at 1:03am.

Downtown Outage – Broken Pole on McIntyre St. and Fisher St. (70) – New

Posted on November 5th, 2024 at 8:08 pm

General Outage

Customers Affected: 50
Crew Status: Replacing pole
Cause: Broken Pole
Outage Start: 17:33
Restoration Time: 2:00
Notes: A vehicle broke a pole on the corner of McIntyre Street and Fisher Street causing an outage downtown.  The pole area has been isolated and power has been restored to the surrounding area.  Remaining streets without power include parts of Fisher St., McIntyre St. and Regina St. Crews are currently working at replacing the pole. Restoration time is expected to be 2:00am.

Downtown Outage (69) – Restored

Posted on November 5th, 2024 at 7:56 pm

This outage has been restored.

Downtown Outage (69) – Updated

Posted on November 5th, 2024 at 7:56 pm

General Outage

Customers Affected: 693
Crew Status: Dispatched
Cause: Broken Pole
Outage Start: 17:33
Restoration Time: 7:40
Notes: Power has been restored to the majority of the customers on this outage.  New map will follow.

Downtown Outage (69) – New

Posted on November 5th, 2024 at 7:10 pm

General Outage

Customers Affected: 693
Crew Status: Dispatched
Cause: Broken Pole
Outage Start: 17:33
Restoration Time: 24:00
Notes: There is an outage in the downtown area caused by a broken pole on the corner of McIntyre St. and Fisher St., due to a vehicle collision.  The outage includes multiple streets (see map).  Crews have been dispatched to perform switching to isolate the area and replace the pole.  Some streets will see their power restored within the next hour, while the remainder will be out until the pole is replaced.  Approximately 693 customers are affected.  Restoration time is 12:00am.
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