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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    2024 IRM Application

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    Residential Customer Rights and Responsibilities: Disconnections

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    Bill S-211 Fighting Against Forced Labour and
    Child Labour in Supply Chains Act

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West Ferris Outage – 10F2 (1) – Updated

Posted on July 5th, 2020 at 7:11 pm

General Outage

Customers Affected: 610
Crew Status: Investigating
Cause: Unknown
Outage Start: 17:00
Restoration Time: 18:44
Notes: Update: North Bay Hydro has restored power to the West Ferris area; however, approximately 40 customers on Lovell Ave still remain out of power. The cause of the outage is currently unknown, crews are investigating. 

West Ferris Outage – 10F2 (1) – New

Posted on July 5th, 2020 at 5:48 pm

General Outage

Customers Affected: 610
Crew Status: Investigating
Cause: Unknown
Outage Start: 17:00
Restoration Time: 22:00
Notes: North Bay Hydro is aware of an outage in the West Ferris Area affecting 610 customers. The cause of the outage is currently unknown, crews are investigating.

West Ferris Outage (3) – Restored

Posted on June 24th, 2020 at 6:09 am

This outage has been restored.

West Ferris Outage (3) – Updated

Posted on June 24th, 2020 at 6:09 am

General Outage

Customers Affected: 100
Crew Status: Repairs in Progress
Cause: Broken Cross Arm
Outage Start: 3:00
Restoration Time: 6:04
Notes: Update: All affected areas has been restored as of 6:04 am. If your power is still out, please contact North Bay Hydro.

West Ferris Outage (22F2) (2) – Restored

Posted on June 24th, 2020 at 5:34 am

This outage has been restored.

West Ferris Outage (3) – New

Posted on June 24th, 2020 at 5:34 am

General Outage

Customers Affected: 100
Crew Status: Repairs in Progress
Cause: Broken Cross Arm
Outage Start: 3:00
Restoration Time: 8:00
Notes: Update: North Bay Hydro has partially restored the affected areas. Power still remains out on a section of Lakeshore Dr and Riverbend Rd affecting approximately 100 customers. The cause of the outage is a broken cross arm on a pole, repairs are in progress. The estimated restoration time is 8:00 am.

West Ferris Outage (22F2) (2) – Updated

Posted on June 24th, 2020 at 5:28 am

General Outage

Customers Affected: 120
Crew Status: Repairs in Progress
Cause: Broken Cross Arm
Outage Start: 3.00
Restoration Time: 8.00
Notes: North Bay Hydro is aware of an outage in the areas surrounding Birchs Rd, Lakeshore Dr, Pinewood Park Dr, and Riverbend Rd affecting 1200 customers. The cause of the outage is a broken cross arm on a pole, repairs are in progress. The estimated restoration time is 8:00 am.

West Ferris Outage (22F2) (2) – New

Posted on June 24th, 2020 at 5:26 am

General Outage

Customers Affected: 120
Crew Status: Repairs in Progress
Cause: Broken Cross Arm
Outage Start: 3.00
Restoration Time: 8.00
Notes: North Bay Hydro is aware of an outage in the areas surrounding Birchs Rd, Lakeshore Dr, Pinewood Park Dr, and Riverbend Rd affecting 1200 customers. The cause of the outage is a broken cross arm on a pole, repairs are in progress. The estimated restoration time is 8:00 am.

Hwy 63, Feronia Rd, Dalys Rd (1) – Restored

Posted on June 24th, 2020 at 5:22 am

This outage has been restored.

Hwy 63, Feronia Rd, Dalys Rd (1) – New

Posted on June 23rd, 2020 at 8:22 am

Planned Outage

Customers Affected: 100
Crew Status: Repairs in Progress
Cause: Damaged Pole (Fire)
Outage Start: 8:30
Restoration Time: 10:30
Notes: North Bay Hydro must perform an emergency outage to repair a damaged pole on Hwy 63. This will affect approximately 100 customers in the Hwy 63, Dalys Rd, and Feronia Rd area. This outage will begin at approximately 8:30am and will be 2 hours in duration.
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