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    North Bay Hydro’s Regulatory Scorecard

    The Ontario Energy Board (OEB) has developed a scorecard for all local distribution companies across the Province as a tool to allow customers to gain a better sense of how well their utility is performing over a 5 year period. Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

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    2024 IRM Application

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    Residential Customer Rights and Responsibilities: Disconnections

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    Bill S-211 Fighting Against Forced Labour and
    Child Labour in Supply Chains Act

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Outage 1 – July 22, 2016 (1) – Restored

Posted on July 22nd, 2016 at 8:10 pm

This outage has been restored.

Outage 1 – July 22, 2016 (1) – Updated

Posted on July 22nd, 2016 at 8:10 pm

General Outage

Customers Affected: 650
Crew Status: Investigating
Cause: Loss of Supply from Transmitter
Outage Start: 17:00
Restoration Time: Unknown at this time, will rely on upstream transmitter timelines
Notes: Power restored at 7:00pm to the majority of customers.  Further patrols needed to confirm all power is back on

Outage 1 – July 22, 2016 (1) – New

Posted on July 22nd, 2016 at 6:19 pm

General Outage

Customers Affected: 650
Crew Status: Investigating
Cause: Loss of Supply from Transmitter
Outage Start: 17:00
Restoration Time: Unknown at this time, will rely on upstream transmitter timelines
Notes:

Outage 1 – April 7, 2016 (1) – Restored

Posted on April 11th, 2016 at 8:37 am

This outage has been restored.

Outage 1 – April 6, 2016 (1) – Restored

Posted on April 6th, 2016 at 7:09 pm

This outage has been restored.

Outage 1 – April 6, 2016 (1) – Updated

Posted on April 6th, 2016 at 7:09 pm

General Outage

Customers Affected: 80
Crew Status: Isolated issue, repairing issue
Cause: broken pole
Outage Start: 4:21pm April 6, 2016
Restoration Time: 7:30pm April 6, 2015
Notes: Outage fully restored as of 6:59pm.

Outage 1 – April 6, 2016 (1) – Updated

Posted on April 6th, 2016 at 5:35 pm

General Outage

Customers Affected: 80
Crew Status: Isolated issue, repairing issue
Cause: broken pole
Outage Start: 4:21pm April 6, 2016
Restoration Time: 7:30pm April 6, 2015
Notes: Issue found and isolated returning power to 300 customers as of 5:12pm.  Crews working to restore power to remaining 80 customers by repairing broken pole.

Outage 1 – April 6, 2016 (1) – New

Posted on April 6th, 2016 at 4:53 pm

General Outage

Customers Affected: 380
Crew Status: Investigating
Cause: Unknown
Outage Start: 4:21pm April 6, 2016
Restoration Time: Unknown at this time
Notes: Crews patrolling area to find cause.  

March 21, 2016 – Outage 1 (1) – Restored

Posted on March 21st, 2016 at 1:01 pm

This outage has been restored.

March 21, 2016 – Outage 1 (1) – Updated

Posted on March 21st, 2016 at 1:00 pm

General Outage

Customers Affected: 1050
Crew Status: Working to restore power
Cause: Squirrel Contact at Station
Outage Start: 11:18am
Restoration Time: 1pm
Notes: Power fully restored as of 12:56pm.
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